Cost Pressures: Is Outsourcing the Answer?
14.35 Finding solutions to current cost pressures: is outsourcing the answer?
Choosing a 3rd party partner: what are the key determining factors?
Outsourcing as a strategic tool: how to use outsourcing as a catalyst for change
Understanding the process: how do you minimise risk and maximise value?
Achieving ROI: how do you identify and measure value?
Managing employee relations: what are the challenges?
David Burden, Director and Chief Information Officer, Royal Mail Group plc
