Yodel launches Xpect Returns service

Yodel has launched a new service, called Xpect Returns, which means customers can have their returns picked up from their location within a two-hour collection window and returned to the retailer.

In a statement sent to Post&Parcel today (29 January), Yodel said the solution is now available through several UK retailers, and offers a fully trackable service. Both customers and retailers can track the status of the collection and return of the package via push notifications through a mobile device application, email or SMS.

Parcels can be collected the next day, or on a nominated day of the customer’s choice, and will be returned to the retailer within 48 hours of this collection.

Andrew Peeler, CEO at Yodel, said: “The launch of Xpect Returns represents our ongoing investment in providing a flexible offering for both our customers and retailers. The newly enhanced service will make the process of returning an item as simple and familiar as a delivery.

“We have listened to feedback from our Have Your Say survey, which receives responses from over 7,000 customers each day. These insights revealed that nearly 40% of consumers prefer unwanted items to be collected from them over any other returns channel, so we are confident that this service will prove a popular choice for many of our retail clients and their customers.”