Cross border B2B e-commerce has potential for dynamic growth, says DHL Express
B2C cross-border e-commerce has taken off over the past few years – and now we could see dynamic growth in the B2B sector, according to a new White Paper from DHL Express and the UK-based Cranfield School of Management.
In a statement issued today (26 February) about the paper, Ken Allen, CEO of DHL Express, said: “We have seen B2C e-commerce grow at a faster pace than most other industry sectors in recent years, with premium cross-border shipments growing from 10% to more than 20% of the volumes of DHL Express.
“As this study shows, there is the same potential for cross-border B2B e-commerce to grow at a dynamic pace, and the DHL Express network will be an enabler of that for businesses around the world.”
John Pearson, CEO, DHL Express Europe, added: “E-commerce is radically transforming the way in which B2B companies operate and opening up new market opportunities around the globe while simultaneously challenging many established companies to keep up with more agile newcomers.
“The most successful e-commerce companies today provide an enhanced customer experience comparable to what we all now know from our personal online shopping activities. To compete in this changing market environment, B2B companies are also having to change their supply chains, becoming more transparent, streamlined, responsive and flexible. Based on both our longstanding relationships with the B2B sector and our success in serving cross-border B2C, DHL Express is very well placed to help industrial companies expand more actively into e-commerce.”
The white paper identifies five categories of features which it says are essential to B2B e-commerce platforms: digital infrastructure, customer experience, customer personalization, seamless integration and synchronization of logistics.
It also offers practical recommendations to companies that wish to further develop their capabilities across these five categories.
Click here to access a link to download the white paper, “E-Commerce Is Transforming B2B”.
World Mail & Express Americas Conference: 25-27 February 2018, Miami, USA
The growth in cross-border e-commerce will be one of the key topics discussed at the World Mail & Express Americas Conference, which is currently taking place at the InterContinental, Miami.