DHL and IBM team up for report on AI in logistics
DHL and IBM have teamed up to produce a joint report which has evaluated the potential of Artificial Intelligence (AI) in logistics.
In a statement issued today (16 April), DHL said that the report found that AI has the potential to “significantly augment human capabilities”.
DHL continued: “While AI is already ubiquitous in the consumer realm, as demonstrated by the rapid growth of voice assistant applications, DHL and IBM find that AI technologies are maturing at great pace, allowing for additional applications for the logistics industry. These can, for instance, help logistics providers enrich customer experiences through conversational engagement and even deliver articles before the customer has even ordered them.”
Matthias Heutger, Senior Vice President and Global Head of Innovation DHL, commented: “Today’s current technology, business, and societal conditions favour a paradigm shift to proactive and predictive logistics operations more than any previous time in history.
“As the technological progress in the field of AI is proceeding at great pace, we see it as our duty to explore, together with our customers and employees, how AI will shape the logistics industry’s future.”
Keith Dierkx, IBM Global Industry Leader for Freight, Logistics, and Rail, added: “Technology is changing the logistics industry’s traditional value chains, and ecosystems are reshaping enterprises, industries and economies.
“By leveraging AI into core processes, companies can invest more in strategic growth imperatives to modernize or eliminate legacy application systems. This can make existing assets and infrastructure more efficient, while providing the workforce with time to enhance their skills and capabilities.”