Royal Mail misses First Class mail target

Royal Mail misses First Class mail target

Royal Mail has announced that it missed its annual regulatory target for First Class mail, delivering 91.6% the next working day, against a target of 93.0%. 

There was better news on Second Class mail, for which Royal Mail’s overall performance of 98.4% was within the 98.5% annual regulatory target range when allowing for the margin of error in sampling. 

In a statement sent to Post&Parcel today (11 May), Royal Mail said that the First Class and Second Class mail performance had been “significantly impacted by a number of exceptional events”.

“These factors included a very challenging industrial relations environment, some very severe weather, Cyber Week falling outside the exemption period and significantly reduced staffing levels caused by the Australian flu outbreak,” said Royal Mail, adding: “If the 2017-18 performance was adjusted for these factors, we would have achieved our First Class target.”

Royal Mail said that is asking Ofcom to take these issues into consideration.  

During the fourth quarter, Royal Mail missed its quarterly Quality of Service target for First Class mail with a performance of 88.7% and also missed its quarterly target for Second Class mail, with a performance of 97.3%.

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