Parcelforce trials self-serve kiosks

Parcelforce trials self-serve kiosks

Under the trial customers will be able to choose their own delivery service based on their needs. This will enable customers to have more choice on how to access Parcelforce Worldwide services either via a self-serve kiosk or a depot counter. The kiosks aim to give customers a speedier experience when sending items from depots.

The self-serve kiosk trial will run until Friday 14th September 2018 and customer user experience feedback is being gathered during this period. Customers are able to access the kiosks Monday – Friday 8.00am – 7pm and Saturday 8.00am – 12.30pm.

A spokesperson from Parcelforce Worldwide, said ”We understand that customers want more flexibility when sending parcels, they would like more control over when and where they send, and be able to do it quickly and easily. With these self-serve kiosks, it means that our customers don’t need to have a printer at home and can utilise our self-serve kiosks in order to quickly and easily send and print labels in our depots.

We have 54 depots in our network with convenient opening times and free parking, so provides another option for their parcel sending needs. We are very interested in the outcome of the trial to understand whether customers find it a positive experience.”

Relevant Directory Listings

Listing image

Escher

Around the globe, the rise of digital and mobile is disrupting the very nature of the postal industry. Today’s postal challenges – dramatic decline of letter mail, remarkable growth in parcel volume and competition, skyrocketing expectations around speed and customer experience – are intensified by […]

Find out more

Other Directory Listings

1 Comment

  1. mATTHEW

    Sounds good but Parcelforce customer services don’t know anything about this… neither does anyone at the Leeds depot.

News Archive

Advertisement

Advertisement

MER Magazine


The Mail & Express Review (MER) Magazine is our quarterly print publication. Packed with original content and thought-provoking features, MER is a must-read for those who want the inside track on the industry.

 

P&P Poll

Loading

Which PUDO technology supplier is most familiar to you?

Thank you for voting
You have already voted on this poll!
Please select an option!






Pin It on Pinterest

Share This