USPS Ranks Number One in Consumer Trust Survey

For the second year in a row, the U.S. Postal Service came out on top in a survey of which government agencies consumers trust most with their personal information.
The Privacy Trust Survey was conducted by the Ponemon Institute and sponsored by the CIO Institute of Carnegie Mellon University. Sixty government agencies were examined in the survey.

Not surprisingly, personal interaction with mail carriers was a major reason for the high ranking.

“When we spoke with some of the survey respondents, they indicated that the reason for having the most confidence in the Postal Service was based on their personal relationship with their mail carrier,” said Dr. Larry Ponemon, director of the Institute. “They associate the Postal Service with the friendly person who delivers their catalogs, birthday cards and holds their mail when they go on vacation. They told us that they trust their mail carrier and in turn the Postal Service.”