Delivery and the E-Commerce Value Proposition

Delivery and the E-Commerce Value Proposition

Dean Maciuba, Director Consulting Services at Logistics Trends & Insights, joins Ian Kerr to discuss how home delivery fits in with the e-commerce value proposition:

  • UPS and FedEx’s growing network of access points (PUDOs)
  • How UPS and FedEx are using those access points for residential deliveries, including redirections of failed first-time deliveries
  • Pressures on delivery drivers
  • Residential delivery: what the customer wants
  • Customer choice in delivery
  • Multiple home delivery attempts
  • Porch piracy
  • Price pressure on residential delivery, promoting PUDO delivery but being absorbed by e-commerce sellers
  • Amazon, home delivery, and losses in delivery
  • Rural delivery fees
  • Parcel lockers in the USA
  • Putting the customer in control of their deliveries (interactive delivery management – IDM)
  • Amazon’s parcel locker network – including direct delivery to parcel lockers
  • Amazon’s focus on e-commerce delivery: the customer!
  • How Amazon delivers in the last mile
  • Amazon volumes going through UPS, FedEx, and the US Postal Service
  • Reducing cost in the last mile

Listen to the podcast by clicking on the play button on the audio player above (may take a few seconds to load and start playing). You can also listen (and subscribe) to the podcast via Google Podcasts, iTunes, and Spotify.

Brought to you by:

The Postal Hub Podcast is the weekly podcast for the global postal and delivery sectors. For more information, visit the Postal Hub Podcast website at thepostalhub.com.

Follow the Postal Hub on Twitter and LinkedIn.

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