Delivery and the E-Commerce Value Proposition

Delivery and the E-Commerce Value Proposition

Dean Maciuba, Director Consulting Services at Logistics Trends & Insights, joins Ian Kerr to discuss how home delivery fits in with the e-commerce value proposition:

  • UPS and FedEx’s growing network of access points (PUDOs)
  • How UPS and FedEx are using those access points for residential deliveries, including redirections of failed first-time deliveries
  • Pressures on delivery drivers
  • Residential delivery: what the customer wants
  • Customer choice in delivery
  • Multiple home delivery attempts
  • Porch piracy
  • Price pressure on residential delivery, promoting PUDO delivery but being absorbed by e-commerce sellers
  • Amazon, home delivery, and losses in delivery
  • Rural delivery fees
  • Parcel lockers in the USA
  • Putting the customer in control of their deliveries (interactive delivery management – IDM)
  • Amazon’s parcel locker network – including direct delivery to parcel lockers
  • Amazon’s focus on e-commerce delivery: the customer!
  • How Amazon delivers in the last mile
  • Amazon volumes going through UPS, FedEx, and the US Postal Service
  • Reducing cost in the last mile

Listen to the podcast by clicking on the play button on the audio player above (may take a few seconds to load and start playing). You can also listen (and subscribe) to the podcast via Google Podcasts, iTunes, and Spotify.

Brought to you by:

The Postal Hub Podcast is the weekly podcast for the global postal and delivery sectors. For more information, visit the Postal Hub Podcast website at thepostalhub.com.

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