ShipBob: Helping To Make E-Commerce Businesses More Successful

ShipBob is designed for small and medium-sized ecommerce businesses, providing them with world-class fulfillment capabilities. After growing profitably to close out 2020, the new capital will bring ShipBob’s solution to more customers, expand their software platform, scale their global fulfillment network and bolster their omnichannel commerce capabilities.

The Series E financing was led by Bain Capital Ventures, who led ShipBob’s Series B round in June 2017, with participation from prior investors including SoftBank, Menlo Ventures, Hyde Park Venture Partners, Hyde Park Angels and Silicon Valley Bank.

“Seven years ago, we found it was difficult as a small—but growing—ecommerce business owner for us to provide our customers with a delightful shipping experience. ShipBob was founded and built to solve that challenge,” said Dhruv Saxena, CEO and co-founder of ShipBob. “We are extremely proud that more than 5,000 businesses use ShipBob for all of their ecommerce fulfillment needs today, and look forward to continuing that mission as shifts to digital continue to accelerate across our customers’ industries. As we increase our international reach, omnichannel partnerships and B2B capabilities, it still feels like day one for us.”

“The fastest growing ecommerce brands recognize that world-class fulfillment increases revenue and builds customer loyalty,” said Ajay Agarwal, Partner at Bain Capital Ventures and a member of ShipBob’s board of directors since June 2017. “These leading brands are partnering with ShipBob as the one-stop cloud logistics platform to manage and deliver their merchandise to customers around the world. ShipBob’s torrid growth rate and impeccable levels of customer success motivated us to double down and lead this round.”

ShipBob integrates with all leading ecommerce platforms and marketplaces like Amazon, Walmart, Shopify, BigCommerce, WooCommerce, Wix, Square and Squarespace, enabling ecommerce merchants to provide fast and affordable shipping to their customers without having to handle fulfillment themselves. Returns management, inventory management, financing tools and other solutions can also be activated in ShipBob’s apps marketplace to provide brands with a single solution to manage their broader business needs.

Powering these capabilities is a purpose-built fulfillment technology stack with easy-to-use merchant-facing software and a sophisticated warehouse management system (WMS). ShipBob’s WMS is used within all of their fulfillment centers across the United States, Canada, Europe and Australia, which shortens the time to stand up new facilities to weeks instead of quarters. ShipBob expects to open ten more facilities across North America and Europe in 2021.

“All of the facilities in the ShipBob network look the same, operate the same way and leverage the same world-class, cloud-based technology, which makes our merchant experience very consistent even as inventory is distributed across the globe,” said Divey Gulati, President and co-founder of ShipBob. “With the additional investment from Bain Capital Ventures and our Series E, we can continue to make strategic, long-term investments in our product and technology to help make ecommerce businesses more successful.”