Yamato launches digital returns for e-commerce merchants

Japan’s leading carrier, Yamato Transport Co. Ltd has again partnered with Doddle to create a digital returns service for ecommerce merchants, making ecommerce returns more convenient for consumers and better for the environment.

The service is powered by Doddle’s returns technology. The first users of the service will be Gap Japan K.K.’s Gap and BANANA REPUBLIC online stores.  

 With ecommerce continuing to grow in Japan, Yamato is aiming to make online shopping more convenient for both merchants and consumers. In 2020 Yamato and Doddle launched their proprietary PUDO network, underpinned by Doddle technology, to improve the ecommerce delivery experience. Returns, however, are still often handled in an analogue way, with customers having to confirm the return address by phone, filling in a handwritten slip, or returning the item directly to a store. To improve the convenience of returns for both customers and merchants, Yamato is proud to launch a digital returns service for their merchant partners. The service connects Doddle’s digital returns portal with Yamato Transport’s vast delivery network.  

By using digital returns software, Yamato is able to simplify the returns process by eliminating the need for shoppers to call customer support to request returns, as well as the need to write or print a returns label. The service is available to merchants in Japan as a ready-to-go returns website or as an API that can be integrated with existing systems.  

Yamato and Doddle will continue to work together to accelerate the digitisation of returns logistics and to build an ecommerce ecosystem that benefits both merchants and consumers.