Amazon India: our focus has always been on getting closer to customers
Amazon India has announced its biggest-ever expansion of its operations network ahead of the festive season, with the launch of 20 new fulfilment centres (FCs), six new sort centres (SCs), and 150 new last mile delivery stations. The expansion grows Amazon India’s total storage capacity by 50% to 64 million cubic feet—equivalent to more than 720 Olympic-sized swimming pools. Amazon India’s continued investment in network expansion has enabled same-day deliveries to reach 30% more cities over the past year—bringing faster, more reliable delivery speeds to customers across India.
In a major push beyond metros, all new sort centres and seven new fulfilment centres are launching in non-metro cities, including the first-ever Amazon FCs in Raipur, Ranchi and Varanasi, strengthening Amazon India’s operations network in Tier 2 and Tier 3 cities across the country. The new sort centres in Chikkaballapur, Hassan, Meerut, Ramanagar, Raipur and Varanasi will expand total sortation area by 25% from 2.4 million to 3 million square feet. These facilities will be operated and managed by strategic partners who are leaders in the logistics industry.
“At Amazon, our focus has always been on getting closer to customers and sellers so we can serve them faster and more reliably. We continue to invest in building one of India’s largest, safest, fastest and most reliable logistics networks, serving customers across the country. This year, we are investing over₹2,800 crore (~$300 million) to strengthen and upgrade our operations network and enhance the technology that powers our infrastructure, while supporting associate safety, health and financial well-being,” says Abhinav Singh, VP – Operations, India, APAC, Middle East, Türkiye and Africa, Amazon.
“As we scale our specialised fulfilment infrastructure, we are expanding access to a wider selection of products across our broader network, with delivery options designed to meet customer needs—from delivery in minutes through Amazon Now, to a few hours, Same-Day or Next-Day delivery. Ahead of the festive season, we are excited to have these new facilities operational and ready to serve customers across India. These investments will help us respond to evolving customer and seller needs, while creating tens of thousands of work opportunities and supporting economic growth in communities across the country,” he adds.
Amazon has also added 150 new last mile delivery stations across 118 cities including Asansol, Bathinda, Bikaner, Coimbatore, Doda, Etawah, Gaya, Hosur, Jaunpur, Junagadh, Madurai, Nellore, Puri, Siliguri, Solapur, Tiruvannamalai, Tumkur, Udhampur, West Garo Hills and more, extending Amazon’s reach deeper into smaller towns and cities across India. Of these, 12 cities—Bhojpur, Bokajan, Jalaun, Jehanabad, Namsai, Puruliya, Ribhoi, Senapati, Sivasagar, Udalguri, Ukhrul and Wokha—will have their first-ever Amazon last mile delivery station.
