Chronopost Launches on ChatGPT
Placing technological innovation at the centre of its strategy, last month Chronopost became the first carrier in France to offer its services directly in ChatGPT, thus opening a new channel of access to information and delivery solutions.
Now, after installing the module, parcel recipients can track their packages in real time via a simple text query and locate the most convenient drop-off and pick-up points. Senders, meanwhile, can obtain a personalized price estimate for their shipments; the creation of waybills on Chronopost.fr is simplified thanks to the pre-filled information from the checkout process.
This innovation supports both sender and recipient customers in their new digital habits and takes into account the growing role of virtual agents in accessing information about services and purchasing transport services. This initiative aligns with the vision developed by Geopost in its position paper on “Agentic Commerce and Delivery,” which explores how agentic AI is redefining purchasing journeys and expectations regarding delivery, personalization, and trust.
