Postal services to start Hybrid mail next month
The Postal Services Department will be introducing a new service, Hybrid Mail, in November, Postmaster General Hj Abd Kadir Tengah disclosed recently.
He made the announcement during the department’s Hari Raya gathering on Sunday at the LR Asma Hotel in Jerudong.
Hybrid mail allows customers to send in their letters via e-mail to the department, which will then sort it out electronically, prints it and delivers it in physical form to the intended recipient.
The introduction of the service is to ensure the rapid process and delivery of letters to customers.
During the gathering, the postmaster general also mentioned the department’s progress since last year, in particular the 92 per cent rise in delivery services for the month of September 2007 alone.
The performance of their counter services, considered as the frontline of the postal department, is at their best, said the postmaster general, who added that the department is currently offering the best services to the public especially with the addition of modernised equipment such as automated counter services.
In addition to the upgrading of its equipment, the department is also constantly encouraging its human resource and service staff to improve them selves, so that the quality of service will also be upgraded.
Department employees are given the opportunity to join training programs whether in the country or overseas, to keep them up-to-date with the current postal processes and services available in the world.
Hj Abd Kadir pointed out two factors that are of importance to the progress and development of the department: courier services and ICT.
The postmaster general also highlighted the challenges that the department faces, in particular maintaining its overall sustainability.
The department is determined to maintain its focus on its overall services, especially its quality and functions, so that everything it does is relevant and appropriate towards its aim of becoming a communication hub and connecting the community.
