Prime Minister visits Poste Italiane hub
CEO Massimo Sarmi shows the Premier the new postal services control rooms and the innovative new services.
The CEO Massimo Sarmi shows the Premier the new postal services control rooms and the innovative new services.
The Italian Prime Minister, Silvio Berlusconi, visited the Technological Hub of Poste Italiane, a hi-tech “quadrilateral” hosting the control rooms that guarantee the quality of postal services and security.
The Premier was welcomed by the Managing Director of Poste Italiane, Massimo Sarmi and by the Chairman Giovanni Ialongo, who showed him how this “centralised intelligence” works and what it is used for. The Hub, the first of its kind in Europe, makes it possible to continually monitor the efficiency, quality and security of the postal service
throughout Italy directly from Rome, and to intervene in real time to solve any problems that may arise. The strategy of investment in research and development implemented by Poste Italiane in recent years has made it possible to create an integrated system of networks that makes Poste Italiane a major infrastructure at the service of the public, businesses and the Public
Administration.
The Hub is composed of a system of control rooms able to apply state-of-the-art technological solutions. The first to be completed was the Services and Systems Control Room, which ensures the effective, round-the-clock operation of the services provided in post offices, on internet
and through the call centres. This was then joined by the Logistic Flows Control Room and the Security Control Room, from where a task force of specialists keep real-time checks on assets
and on the delivery process – from the collection of correspondence through to the sorting process and on to delivery to recipients – and prevents fraud attempts or IT attacks, thus guaranteeing the
functioning of the entire system and the security of both the Company and its customers.
Sarmi then showed the Prime Minister the Demo Room, which offers the possibility to try out new generation services aimed at customers and the Public Administration, such as e-Government and e-Commerce services.
