HDNL launch SMS text message delivery service
Home Delivery Network Limited (HDNL) has launched an innovative new SMS text message service which will enable the company to advise customers of delivery times.
Home Delivery Network Limited (HDNL) has launched an innovative new SMS text message service which will enable the company to advise customers of delivery times.
The service is available to retailers who require a proof of delivery from their customers and forms part of a significant technological drive for the company. The system can be tailored to fit within retailer’s specific processes or technical requirements.
Once a delivery schedule has been determined, customers will receive a text message alert from HDNL to inform them of the intended delivery date or encourage the recipient to reply and nominate an alternative date. On the day of the delivery, a second text message will be sent advising the customer of the three hour window in which their delivery is scheduled to arrive.
The SMS mobile text message service will improve the online shopping experience as customers will not have to wait in all day to receive a parcel. It will also increase the amount of ‘first time’ deliveries, avoiding the scenario of customers not being in to receive their delivery.
The launch of SMS is one of several service initiatives now being landed by the new IT Division of HDNL. As part of the continued drive for IT enabled customer excellence, HDNL is embarking upon a graduate recruitment programme for IT specialists.
