EMS announce results for 2008
Worldwide EMS traffic totalled 44 million items in 2007, an 8.5% rise over the previous year.
The Express Mail Service (EMS) Cooperative presented results for the past year at its General Assembly.
In 2008, almost 86% of EMS items were delivered on time, and operators were able to resolve 96% of customer inquiries.
During the General Assembly, several countries were awarded prizes for their performance in 2008, based on analysis by independent consultants and the efforts made to meet the principal EMS standards.
A total of 18 countries and territories received gold, silver or bronze awards for the excellence of their EMS services (on-time deliveries, tracking of items and handling of customer inquiries). Hong Kong, Japan, the Republic of Korea and Singapore took gold; Australia, Brazil, China, the Czech Republic, El Salvador, Finland, Great Britain, Ireland, New Zealand and Sweden were awarded silver; and Canada, Estonia, Ukraine and the USA received bronze awards.
In most countries EMS is the only operator offering universal access to international express services for private customers and small businesses.
Worldwide EMS traffic totalled 44m items in 2007, an 8.5% rise from the previous year.
