Hermes win ‘sit-up channels’ contract

TV home shopping retailer sit-up channels has awarded a five-year contract to Hermes for the provision of home delivery services in the UK. Under the agreement, Hermes will handle the collection and delivery of products purchased from the company’s digital home shopping channels including bid tv, price-drop tv and speed auction tv.

sit-up channels is one of the largest TV retailers in the UK. So far this year it has delivered over 6m packages, to more than 3m registered customers.

Hermes will make multiple collections throughout the day, seven days a week from sit-up channels’ third-party distribution centre in Tamworth, Staffordshire.

Following collection, consignments will be transported to Hermes’ national distribution hub in Nuneaton, Warwickshire, for sorting and onward delivery to the company’s regional depot network. From there, orders will be distributed to more than 7,500 lifestyle couriers for delivery to households across the UK on a two to five day service.

Ian Percival, CEO at sit-up channels, said: “After a review of our supply chain, we have selected Hermes as our home delivery partner. The decision was based on the company’s proven friendly doorstep service and impressive infrastructure investments that will translate into a great user experience for our customers, with the flexibility to meet our future requirements.”

Carole Woodhead, CEO of Hermes in the UK, said: “With customer service at the heart of sit-up’s organisation, we are proud to be a partner to such a key player in the TV home shopping market.  It shows that sit-up channels have recognised the value of our courier network approach, which combines a quality doorstep delivery, with a friendly and local approach. Utilising our national infrastructure, leading-edge technology and supply chain best practice we can provide an unrivalled solution that possesses high levels of efficiency, visibility and customer service.”