Delivering Performance

The US express market:
Annual revenue: $45 billion
Annual revenue growth rate 1995-00: 8%
Average revenue per package: $7.60
On-time delivery performance: 94 to 98%
Electronic manifesting systems: 80%
Major carriers: UPS, FedEx, Airborne
Investment in IT: >$22 billion since 1990

All shipments are not delivered by committed time or date. ShipMatrix Alert provides you advance notice on those shipments that may not be delivered on time.
About 5% of parcel shipments are delivered late
Consignees are more upset when not informed of delay than of actual delay

Shippers spend about $2 billion per year for express services that are equal or inferior to the ground service

ShipMatrix Discover finds shipments that lack delivery confirmation and facilitates claims filing and reconciliation.
0.5% of shipments are lost or lack delivery confirmation.

International/European Market:
Annual express revenue: $10 billion
Annual growth rate 1995- 2000: 17%
Average revenue per package: $37
On-time delivery performance: 92 to 98%
Electronic manifesting systems: 50%
Major carriers: UPS, FedEx, DHL, TNT