CSC sheds 30 jobs
Cargo Service Centre is shedding more than 30 jobs from its handling operat ion at Heathrow. alongside a restructuring of the business under new MD Paul Arnold.
The moves are a response to a drop in business at Heathrow.
Its four-person customer service division has been scrapped. l)utv managers will take over customer service.
Management and other UK IIQ staff in a separate office have been moved into the operations building.
“The staff that we have reduced on the operational side just reflects the throughput,
so there should not be any change to service levels.” said Arnold.
He said the failure of Heathrow to win new business was of concern, but was confident the addition ofa dedicated sales representative last summer would soon pay dividends. He has also added a second member of staff to the special handling unit.
“That new sales function will bring in new business. I think we will start building within a month or so. But we have to respond very quickly to the market. The margins in this business are very slim.”
Arnold said the restructuring would improve responsiveness.
“it svill take a bit of time to bedin but it will be much better. \e were not in touch with the operation.
“Now, if there are queues at the doors, I can see them.
“Everyone can now feel the heat of the operation. If we upset a client, those who deal with the customers will know all about it.”
Job losses are expected to reach 39 by the end of the month, leaving around 210 staff in London.
CSC which has operations at 62 airports, is however increasing staff numbers at Frankfurt, Arnold’s former base, Paris CDG, and Miami because of new business wns.
Former Germany MD Arnold took over in January after previous UK MD Eddie Buitenbos resigned unexpectedly at the end of last year to return to his native South Africa. a.
• CSC’s parent company, D Logistics, last week appointed Ernst Grumrich CEO and chairman, replacing company founder Detlef Hubner, who with fellow board member Uwe Hauck, will step down from the board.
D Logistics shares ended the week at €6.90, down 12% giving it a market capitalisation of €197m.
The group began 2000 with a market capitalisation of more than €1.3bn.
