New Accenture report highlights “digital disruption”

“Digital disruption is affecting nearly every aspect of the global post and parcel industry, from transforming the customer experience and the upheaval of last-mile delivery services to recruiting and retaining digitally savvy teams and leveraging the intelligence from analytics,” according to a new report from Accenture The report – “Achieving High Performance in the Post and Parcel Industry: Accenture Research and Insights 2015” – is based on an analysis of 30 postal agencies and delivery companies across five continents.

The report introduces the Accenture Post and Parcel Digital Performance Index, which evaluates companies and agencies according to their current digital capabilities.

“Digital technology is the powerhouse,” said Brody Buhler, global managing director for Accenture’s post and parcel practice.

“As digital accelerates the pace of market change, high-performing post and parcel agencies are taking advantage of these technologies, including mobility and analytics, to meet m-Commerce inspired new consumer expectations and drive growth in parcel volumes and revenues.”

Companies highlighted in the report include: US Postal Service (USPS); Australia Post; Canada Post, Deutsche Post DHL; FedEx and UPS.