Royal Mail delivers Quality of Service targets
Royal Mail has reported that it beat its regulatory First Class mail target in the first quarter of the financial year 2016-2017, with 93.3% of this mail delivered the next working day. The UK postal operator also exceeded its Second Class mail target of 98.5%, delivering 99.0% of this mail within three working days.
Sue Whalley, Chief Operations Officer, Royal Mail, commented: “Our postmen and women work extremely hard to deliver to some of the most demanding Quality of Service standards in the whole of Europe. We remain the only UK delivery company to publish our Quality of Service and we are proud to do so.
“We are more focused than ever on continuously improving and maintaining high standards of service for our customers.”
Royal Mail’s Quality of Service is measured by the market research company TNS Global. The latest independent report on performance for the first quarter of the year was published on 26 August and is available on Royal Mail’s website at: http://www.royalmailgroup.com/customers/quality-service/quality-service-reports
