Palletways launches ETA notification service

Palletways has launched an Estimated Time of Arrival (ETA) notification system for palletised freight.

The system will enable SMS and email notifications on delivery times and consignment content information, and also allow customers to monitor the progress of the consignment via ‘track and trace’. There is also an ETA App for Palletways members to access information quickly and on the move.

Dave Walmsley, UK Managing Director, said: “Our members and customers have told us that this innovation will deliver even greater customer service excellence and that delivery time certainty will support business growth.”

Walmsley added: “There are benefits for everyone at each step of the pallet delivery process. For our network members, the ETA system makes the process more efficient because customers no longer need to phone or email their depots with queries about delivery times and dates. For customers, the capability to track goods and notify their consumers about time slots and consignment contents significantly improves their customer service. For consumers, it brings certainty, helping them to plan their day around the time slots available and enjoy a more flexible service.

“We expect to be able to attract new members and customers to work with the Palletways network because of our ETA system – especially when combined with our renowned digital information hub and archway scanning technology.”