DPD meets the German grocery delivery standard

DPD has reported that it has met the new standard for grocery deliveries in Germany.

In a statement posted on its corporate website this week, DPD said: “Germany’s DIN Institute for Standardisation has for the first time published a uniform standard for the online retailing of foodstuffs. DIN SPEC 91360 was developed by the institute’s project team together with numerous representatives of the industry. In addition to e-food retailers, associations and transport operators such as DPD were involved in the development of the new standard.”

DPD welcomed DIN SPEC 91360, but said that its own delivery service already goes “well beyond the requirements of the standard”.

“The DIN SPEC provisions will help to further increase the confidence which consumers have in the online retailing of foodstuffs,”said Michael Knaupe, Director Customer Experience & Communication at DPD Germany. “With made-to-measure services for our e-food customers we – as a parcel service – can make a major contribution to exploiting the vast growth potentials in this segment.” 

DPD added: “In particular DIN SPEC 91360 requires of transport service providers that they should offer a suitable information and communications management system, together with appropriate risk management. In addition the standard requires a service level agreement (SLA). DPD Germany satisfies all these requirements with its DPD Food service, which has been available since September of last year to all e-food shippers and provides coverage throughout Germany. Among DPD’s customers in this field are companies such as HelloFresh, myTime and Gourmondo.”

DIN SPEC 91360 can be downloaded here (free registration required).