Author: Archive

Pall-ex partners with Nightspeed

Posted by | Jun 2, 2005 | |

Pall-Ex (UK) Ltd, the pallet distribution network, has launched a unique business partnership with Nightspeed Secure Worldwide Express. The alliance sees the creation of a unique, “one stop shop” parcels, mail and pallet distribution service. “This new service is already online and provides Pall-Ex with a significant opportunity to further expand the range of services we offer to our customers and member hauliers,” said Mrs Hilary Devey, Managing Director of Pall-Ex. Ian Pickford, Managing Director of Nightspeed Secure Worldwide Express adds: “Nightspeed specialises in moving parcels, not pallets. Whilst our trunking operation relies heavily on pallets to aid parcel handling, our ‘sprinter’ type collection and delivery vehicles are not designed for this operation. Pall-Ex is the sector leading expert in palletised freight logistics. Working in partnership Pall-Ex and Nightspeed can offer the best parcel and pallet distribution solutions in the sector.”

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e-Retail Delivery in the UK

Posted by | Jun 1, 2005 | |

A report by Snow Valley for IMRG
Contents
Summary of Findings
Summary of Sector Trends
Section 1 – Delivery Time options
1a. How many delivery time options did the retailer provide?
1b. Where no time options were provided, what was the delivery timeframe?
1c. Was it possible to choose a specific date for delivery?
1d. Was it possible to choose a specific time of day for delivery?
1e. Was it possible to choose Saturday delivery?
Section 2 – Delivery Flexibility…………………………………………………………………………………………………11
2a. Did the retailer specify a time by which the order had to be placed?
2b. Was it mandatory for the order to be delivered to the billing address?
2c. Was it possible to split the order across delivery addresses?
2d. Was it possible to add special delivery instructions?
Section 3 – Delivery Cost……………………………………………………………………………………………………….14
3a. What was the cheapest delivery option on offer?
3b. Did the retailer offer free delivery above a certain order value threshold?
3c. When did the customer first get to see the delivery cost of their specific order?
Section 4 – Delivery Information Quality…………………………………………………………………………………16
4a. On the homepage, where was the link to the delivery information page?
4b. What terminology was used as the link to the delivery information page?
4c. Did the site make it clear that a signature would be required?
4d. Did the retailer offer online order tracking?
Section 5 – Returns Options & Information……………………………………………………………………………18
5a. Was there a link to the returns information from the homepage?
5b. What returns options were available for unwanted goods?
5c. Is original postage refunded if unwanted goods are returned?
5d. Who covers the cost of returning unwanted goods?

P:LibraryB2CE-retail delivery in the UK 05 IMRG Snow Valley.pdf

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Tuffnells in secondary buyout

Posted by | Jun 1, 2005 | |

Bank of Scotland has acquired national express parcels carrier, Tuffnells Parcel Express, in a GBP33m secondary buyout transaction. The buyout provides an exit for existing private equity investors The Phildrew Ventures third fund and 3i, which acquired the business in 1995 for GBP26.2m. 3i, which invested GBP7.5m in the buyout, generated an IRR of over 100% despite the 10-year life of the investment. As part of the transaction the Bank of Scotland has taken a significant minority equity stake with the management team retaining an enhanced majority shareholding in the business.

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Mail deliveries in Croatia up 10percent y/y Q1 2005

Posted by | Jun 1, 2005 | |

Over 87.5 million mail items were delivered in Croatia in the first quarter of 2005, up by 10 pct year-on-year and down by 13.3 pct quarter-on-quarter, the Croatian Statistics Institute reported.

The number of internal mail deliveries accounted for 94 pct of the total. A total 80.2 million mail items were delivered within the country, an 11.5 pct year-on-year increase and 11.1 pct quarter-on-quarter decrease.

A total 1.7 million mail items were delivered from abroad, down by 17.8 pct year-on-year and 55.6 pct quarter-on-quarter, while the number of mail deliveries to foreign countries decreased by 20.7 pct year-on-year and 3.1 pct quarter-on-quarter to 3.7 million.

The number of package deliveries stood at 734,000, of which 703,000 were made within the country and 31,000 in international traffic.

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DHL to offer high performance residential parcel service in Japan

Posted by | Jun 1, 2005 | |

DHL Smart & GlobalMail has announced a new postal parcel shipping option into the fast-growing Japanese market through cooperation with Yamato Transport U.S.A., Inc., that cuts delivery times by 40 percent and adds new product features.

The product provides a delivery time of 6-7 days and includes customs clearance. The new parcel delivery service also offers additional features such as track and trace, and a returns notification service that informs customers about shipments that could not be delivered. It offers a unique solution for a broad variety of businesses shipping light and heavyweight items. Customers receiving parcels in Japan will be able to choose from six delivery time windows every day, including Sundays and holidays. Serving the increasing demand for a midrange-priced parcel delivery product in that market, the new parcel service is for dutiable and non-dutiable packets and parcels up to 55 lbs. (25 kilograms).

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Postcomm proposes price caps, service targets for Royal Mail UK

Posted by | Jun 1, 2005 | |

Industry regulator Postcomm is proposing tighter price and service targets for Royal Mail in proposals put out for consultation today.

The proposals freeze Royal Mail’s average domestic prices from 2006-2010, introduce service quality targets more suited to customers’ needs, and create the conditions that will enable new operators to establish themselves successfully in the mail market, Postcomm said.

The Royal Mail said the proposals would lead to a decline in its service, in a statement to the BBC.

Postcomm’s proposed price cap guarantees that first class stamps will have risen to no more than 34 pence by 2010.

Royal Mail stamps are currently 30 pence for first class and 21 pence for second class.

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UK Royal Mail anger over plan for price cap on stamps

Posted by | Jun 1, 2005 | |

The Royal Mail reacted angrily last night to new proposals that would cap its ability to raise stamp prices by more than 4p over the next five years, warning that the plans would lead to the group’s ‘inexorable decline’.

The proposals, in a new consultation document published today by the independent postal regulator, Postcomm, also includes plans to penalise Royal Mail heavily for missing performance targets. The regulator said its plans could see the group fined as much as pounds 280m in a year if it missed the targets by more than 5 per cent.

First class stamps would not be able to rise more than 4p over the next five years, while second class stamps would be permitted to rise just 2p. Group profits would also be capped, at around pounds 285m a year.

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Civil Service minister against breaking up Poste Italiane

Posted by | Jun 1, 2005 | |

“I’m against the possibility of dividing Poste Italiane S.p.A.,” said the Civil Service Minister, Mario Baccini, speaking at the Slp Cisl convention at Chianciano. “The company’s recovery was done with the contribution of the unions and workers. I think we have to continue dialogue. The Poste belongs to the entire country, and it can become an important segment for reinforcing the competitiveness of our country. Because of this, I’m against a possible division of the company. I don’t believe that the market can solve the problem of taking registered mail to remote Italian towns. The company’s unity must be our guidelines.”

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