Author: Archive

Facts versus perceptions – Customer access to services in Posts

It’s very easy for those of us who have been working in and around the world of Posts and consumer access for some years to become so attuned to the constant changes, that we accept and almost innately understand the nuances and differences that have occurred over time to underpin what we see in the landscape today. It is all too easy to take what we have learnt for granted, often assuming an equivalent understanding from those around us. Yet quite often we can be surprised by others who may each take a different perspective when presented with an apparently similar set of information.

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