Author: Archive

Postcomm report points to improvement in Royal Mail service

Posted by | Mar 22, 2005 | |

Royal Mail today welcomed the decision of the postal regulator Postcomm not to fine the company for a dip in quality of service during the autumn and winter of 2003/2004, or to impose compensation payments beyond those historically agreed. A report issued today by Postcomm says the main factors adversely affecting service were industrial action at the end of 2003 and a serious fire at a mail centre a year ago – and that Royal Mail “did all it reasonably could” to reduce the impact of those events on customers. It applauds the “extensive and effective action” by Royal Mail to restore service quality – currently running at the best levels in a decade, acknowledges the operational changes made by Royal Mail were right – both for the business and its customers and confirms that no further compensation payments are due to customers beyond those previously agreed.

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Regulators said to consider consolidation in Chinese postal service

Posted by | Mar 22, 2005 | |

The consolidation between Express Mail Service (EMS) and CNPL has become the main issue in the Chinese postal industry. Liu Andong, director general of the State Postal Bureau of China, said at a working conference at the end of 2004 that to regroup express and logistics businesses was one of the six key tasks in 2005, and it was a signal of the consolidation. The postal industry is generally optimistic about the consolidation. EMS run by China Courier Service Corporation, a state-owned express company under the bureau, plans to reach a more than 10% rise year-on-year in operating revenue in 2005. The company expects to largely extend EMS service to the nation’s large and midsize cities and gradually capture market shares in metropolises.

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USPS looks to file 5 to 6 percent across-the-board rate increase

Posted by | Mar 22, 2005 | |

The US Postal Service is recommending to its Board of Governors that it file a rate case with the Postal Rate Commission for an across-the-board increase of 5 percent to 6 percent. The news was part of Postmaster General John E. Potter’s keynote address yesterday at the National Postal Forum in Nashville. If the governors approve management’s proposal, “our formal filing with the Postal Rate Commission will follow shortly,” he said.

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GBP60m returned to UK postal customers in compensation

Posted by | Mar 22, 2005 | |

Royal Mail has forfeited GBP60 million to customers because of its poor service quality in 2003/04 when it missed all its main service quality targets, Postcomm revealed today. In view of this — and a number of other measures agreed by Royal Mail — Postcomm has decided not to impose further financial penalties on the company. Postcomm’s judgement takes account of the serious shortcomings in Royal Mail’s performance during the period, but also the extensive and effective action it has taken since then towards putting matters right.

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Deutsche Post World Net posts 3.35 billion euros EBITA and Group confirms 2005 earnings forecast

Posted by | Mar 22, 2005 | |

Deutsche Post World Net reported a strong 2004 with overall improved results. Revenue climbed by 7.9 percent to about 43.17 billion euros. The Group’s profit from operating activities (EBITA), at around 3.35 billion euros, was 12.5 percent higher than in the previous year. Net income rose 21.3 percent to about 1.59 billion euros compared with the previous year’s level. This corresponds to earnings per share of 1.43 euros; in 2003, EPS was 1.18 euros per share. As a result of the strong performance, a dividend increase to 50 euro cents per share from 44 euro cents will be proposed. Chairman of the Board of Management Klaus Zumwinkel said the results were a “splendid conclusion to the business year.” The company is well positioned strategically, operationally and financially, and will continue to grow both regionally and in the business segments from the global platform it has created.

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Deutsche Post posts 2004 EBITA of 3.35 billion euros

Posted by | Mar 22, 2005 | |

Deutsche Post World Net reported a strong 2004 with overall improved results. Revenue climbed by 7.9 percent to about 43.17 billion euros. The Group’s profit from operating activities (EBITA), at around 3.35 billion euros, was 12.5 percent higher than in the previous year. Net income rose 21.3 percent to about 1.59 billion euros compared with the previous year’s level. This corresponds to earnings per share of 1.43 euros; in 2003, EPS was 1.18 euros per share. At the end of 2004, measures under the STAR value-creation program had contributed a cumulative 862 million euros to earnings, or 23 percent above the originally planned 700 million euros

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Fulfilment: Cross border fulfilment

Posted by | Mar 21, 2005 | |

Once you have your online orders the logistics of getting the product packaged, through customs and shipped must be planned well.

The ubiquity of the web means items can be ordered from anywhere in the world, by just a click of a mouse. And this is something a growing number of consumers are embracing. According to James Roper, chief executive of global e-tailing industry body IMRG, an estimated £100 billion will be spent online this year across the globe.

But going global isn’t just about installing a website and waiting for orders to flood in. The entire process – including packaging, customs clearance and charges – must be carefully planned and managed from beginning to end.

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An Post needs to repeat recent business success

Posted by | Mar 21, 2005 | |

Business Opinion: Something very unusual happened last Thursday. An Post, arguably the most calamitous of our State-owned companies, managed to do a bit of sound commercial business.

Its two overseas mobile phone top-up companies managed to command a purchase price of €85 million in a transaction with Alphyra. An Post originally bought the companies for €8.5 million in 2002 and has only pumped €7.5 million into them since then. So, based on these figures, a tidy profit of €69 million will now flow into its coffers.

For a company which has been reeling from negative news for so long, the latest deal must come as something of a relief for embattled chief executive Donal Curtin.

While it would be dangerous to predict a sustainable recovery just yet, the money will certainly provide An Post with a reasonable fund for paying off departing staff.

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