Author: Archive

IndiaPost to set up call centres, Host Hotline

Indiapost, the postal service under the Union communications ministry, is readying to slug it out with the private sector to grab a larger market share. To take the fight right into competitors territory, Indiapost will set up call centres. So next time you have to send a consignment, just dial a hotline number.

Indiapost is experimenting with outsourcing few of its operations relating to mailing of consignments which can be handled by private call centres.

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EU fetches largest business for Fedex India unit

European Union (EU) has replaced US as the biggest market for outbound traffic from India for Fedex Corp. EU now accounts for 27 per cent of Fedex Corps total outbound business from India while the US has slipped to 23 per cent. Earlier, the US shares was 27 per cent while EU was 23 per cent.

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FedEx Sees A Dot-Com Payoff

Investment and dot-com are almost mutually exclusive terms, but FedEx Corp. is spending money on FedEx.com and says the funds are yielding notable cost savings. FedEx.com, which gets about 4.5 million unique visitors a month, is saving the company $25 million each month, CIO Robert Carter said at a FedEx investors meeting Tuesday in New York. The site gets an average of 2.3 million package-tracking requests a day, which adds up to savings for the company because no FedEx employees need be involved.

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