Author: Archive

E-commerce: Expert says Posts must act more quickly

Posted by | Oct 2, 2008 | |

Posts have about 500 days left to grasp the opportunities being offered to them by e-commerce, estimates James ROPER, head of a global e-retail intelligence firm based in the United Kingdom.

Speaking at the UPU’s World Postal Business Forum, as part of POST-EXPO 2008, ROPER said e-retailing represented a “huge opportunity” and deplored Posts’ “inertia” in responding to this immense challenge.

Roper urged postal operators to act now in order to become “the” deliverers of choice for merchandise purchased online.

He stressed that Posts could play an important role in resolving the trust issue that still plagues the development of e-retailing. Posts must leverage their reputation as trusted third partners and their extensive networks to benefit from e-commerce, which is expected to increase dramatically over the next few years. Research shows that some 20% of the world’s population, or 1.4 billion people, already use the Internet, and an estimated 90% of sales will be affected by the Internet by 2020.

For that reason, ROPER strongly supported the UPU’s .post initiative, which aims to give the worldwide postal sector a unique secure and trusted identity on the Internet.

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DHL announces new Commercial Executive Vice President

Posted by | Oct 2, 2008 | |

DHL Express today announced that George Kerschbaumer has been appointed Executive Vice President (EVP) of the Commercial division at DHL Express and will also assume a position on the DHL Express Global Management Board with immediate effect.
Kerschbaumer, who previously fulfilled the role as EVP of Corporate Development at DPWN, will report directly to DHL Express CEO, John Mullen and will be responsible for directing the global commercial function for the Express division.
He succeeds John Pearson who has recently taken up the Express EEMEA CEO role.

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Retail reinvention

Posted by | Oct 1, 2008 | |

In an exclusive interview conducted in 2007, World Mail Review discovered the challenges facing Alan Cook, managing director of the UK’s Post Office Network

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Xi-Sign 4000 strong authentication deployed by Banco Posta Online

Posted by | Oct 1, 2008 | |

Poste Italiane (the Italian Post) has chosen XIRING’s Xi-Sign 4000 as the strong authentication solution for its online banking service, BancoPostaOnline.

Following a European call for tender, Poste Italiane selected XIRING and its Italian partner Sheltering, to provide strong authentication solutions to secure the company’s e-banking customers using the BancoPostaOnline service and BancoPostaClick, the new online current account of Poste Italiane. The contract plans 730 800 Xi-Sign 4000 delivered with associated services.

The Poste Italiane Xi-Sign 4000 is a personal strong authentication card reader based on the Chip and PIN Postamat Maestro card, the debit card connected to BancoPosta accounts issued by Poste Italiane. By providing such a security solution for online banking users, banks and financial services providers are creating the trusted environment required to develop new value-added services.

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DHL Express Europe announces general rate increase

Posted by | Oct 1, 2008 | |

DHL Express Europe announced a general rate increase of 4-5 pct, due to take effect on December 1, 2008. The increase is in line with overall European inflation figures and has become necessary amid rising operating costs.

Scott Price, CEO DHL Express Europe said:” Inflation across Europe has been growing significantly since mid-May 2008. After having absorbed the higher cost base so far this year, the rate increase is a necessary measure to adjust to the current economic situation.

We are announcing our intention to increase prices early, in an effort to give our customers and partners the opportunity to adapt their own business planning for the year to come.”

All countries belonging to the Express Europe network will announce the price increase in line with their respective local inflation rates. DHL Express Europe evaluates the individual inflation rates in all countries on the basis of official sources at country levels, such as leading banks and central bureaus of statistics.

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UPS tests zero-emission vehicle in the UK

Posted by | Oct 1, 2008 | |

UPS is currently trialling an eco-friendly, zero-emission delivery vehicle in central London that is powered by electricity, manufacturer Modec ZEV said.

The carbon-neutral van has been tested on routes in north-west, east and central London in recent months. On average, it makes 49 stops and covers some 18 miles per day, using only about 25 pct of its battery capacity.

The vehicle is the first of its kind to effectively harness the power of modern, high energy batteries to meet the medium-range, high performance requirements of urban delivery vehicles, Modec ZEV said.

UPS operates the largest private alternative fuel fleet in the transportation industry, including over 1,600 hybrid electric, CNG, LNG and propane-powered vehicles.

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New body created after Energywatch and Postwatch merge (UK)

Posted by | Oct 1, 2008 | |

The formation of the new Consumer Focus organisation happens on 1st October – but some MPs remain to be convinced over its effectiveness.

Energywatch joined forces with two other campaigning groups to form a new, merged, watchdog today.

The gas and electricity consumers’ group, the National Consumer Council and Postwatch (which supervised the postal service) have now formed the new Consumer Focus organisation. It will function primarily as a voice for British people, lobbying the government for fairer treatment.

Around GBP 15 million a year in public money will go towards funding the organisation and the creation of a new ombudsman scheme – which is set to rule on customer complaints regarding both the energy and the postal sectors.

Business secretary John Hutton said: “These changes will help consumers get a better deal. One single body, rather than three, means a stronger voice holding business and government to account. It means a more joined up approach to tackling problems.”

He added: “Energy companies will have to take greater responsibility for handling complaints or face significant fines. And where complaints can’t be resolved voluntarily, new redress schemes give the system teeth.”

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