The Finnish postal services company Finland Post Corporation reported a net turnover of EUR1,046m in 2001, a decline of 2% from the previous year’s turnover.
The year was the company’s first without banking services.
Russian Prime Minister Mikhail Kasyanov said on Thursday that the concept of the federal postal service which was considered by the Cabinet of Ministers must include steps aiming to improve the quality and reliability of the services provided in this sphere.
Read MoreUPS CampusShip allows companies to send packages and other parcels to employees in different stores or offices around the country, or in different areas of large corporate campuses. The system allows users to ship and track items via the Internet, the company said.
Read MoreThe French post office (La Poste) yesterday announced that it has embarked on a review and negotiation of the ways in which it will replace the huge number of employees who are due to retire from its workforce over the next 10 years.
Read MoreP&O Nedlloyd to axe 1,000 jobs
Read MoreEmirates Post has made a profit exceeding Dh97 million in 2001. This was revealed yesterday by Ahmed Humaid Al Tayer, UAE Minister for Communications and Chairman of Emirates Post.
Explaining that the figures testified to the success of the new policies of the corporation and the vision of the people behind it, Al Tayer said, “The net profit of Dh97 million achieved by the corporation at the end of 2001 represented a 10 per cent increase over 2000.
Britain is about to administer a much needed post-Sept. 11 pickup tonic to the global express and parcel delivery market by opening its postal market to full competition for the first time. And that means plenty of new business opportunities for private firms, from U.S. giants like United Parcel Service and FedEx, to aggressive European postal groups like TPG of the Netherlands and Deutsche Post World Net of Germany.
Read MoreTABLE OF CONTENTS
I. Purpose Of This Report……………………………………………………………………………. 1
II. Deficiencies Identified In The Provision Of Particular Services………………………. 4
A. Priority Mail…………………………………………………………………………………………….. 4
1. Recent history of Commission’s treatment of Priority Mail …………………….. 4
2. Problems in the provision of Priority Mail service persist ………………………. 6
3. Limited mailing tests of First Class and Priority Mail demonstrate that
First Class provides service equal to, and often better than, that
obtained in Priority Mail ……………………………………………………………………. 9
4. The Postal Service persists in failing to give consumers the
tools and information necessary to compare Priority Mail with
First Class ……………………………………………………………………………………. 10
5. The Postal Service continues to give the public unrealistic
expectations about the service likely to be provided by Priority Mail……… 15
6. Advertisement of Priority Mail and information given by Postal and
Call Center personnel to the public on Priority Mail delivery times
must reflect the ability of the Postal Service to provide promised
service…………………………………………………………………………………………. 19
B. Certified Mail and Return Receipt ……………………………………………………….. 23
C. Insurance ………………………………………………………………………………………… 31
III. Major Areas Of Customer Dissatisfaction And OCA-Recommended
Remedies …………………………………………………………………………………………….. 35
A. Long Waits in Post Offices…………………………………………………………………. 35
B. Present Information to the Public to Improve Understanding
about Postal Services ……………………………………………………………………….. 39
C. The Two-line Address to IRS Service Centers Can Cause Looping …………. 41
IV. Consumer Perceptions Of Postal Service Performance………………………………. 43
A. Introduction and Summary…………………………………………………………………. 43
B. Customer Satisfaction and Equity ……………………………………………………….. 46
C. Surveys of Customer Perceptions Provide Information on the Risk
of Losing Business……………………………………………………………………………. 49
1. Associated Press Polling Report……………………………………………………… 49
2. American Customer Satisfaction Index…………………………………………….. 50
3. Consumer Federation of America Report, May 18, 2000…………………….. 53
D. The Postal Service Obtains High Ratings for Consumer
Satisfaction, but There are Indications of Potential Longer-Run
Problems…………………………………………………………………………………………. 55
E. Additional Sources of Information Were Provided by OCA Focus
Groups and Student Surveys ……………………………………………………………… 56
1. OCA conducted three focus groups…………………………………………………. 56
2. Survey information provided by marketing classes at University of
Southern California and Purdue………………………………………………………. 59
a. Survey procedures………………………………………………………………………… 60
b. Although the student-initiated surveys are not statistically
accurate, the surveys provide useful information………………………………..
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