New business models arising from liberalisation and deregulation in the postal industry worldwide
New business models arising from liberalisation and deregulation in the postal industry worldwide
Read MoreAuthor: Archive
From stamps to savings: exploring the evolving retail network
From stamps to savings: exploring the evolving retail network
Read MoreChallenges and opportunities for global integrators
Challenges and opportunities for global integrators
Read MoreBanking on choice: determining the product and service offering of the postal bank
Banking on choice: determining the product and service offering of the postal bank
Read MoreBuilding an international presence: from operational unit to global operator
Building an international presence: from operational unit to global operator
Read MoreHui takes over DHL’s South China operation
DHL has appointed Edward Hui as Country Manager Hong Kong, Macau and South China for DHL Global Forwarding.
In the new role, Hui is responsible for developing and executing the company’s corporate strategies and operations in Hong Kong, Macau and South China in collaboration with the global network.
He will also play a key role in exploring market opportunities and enhancing customer satisfaction for the complete range of freight logistics services that DHL offers to its customers.
“Edward has a proven track record, both in DHL and in the logistics industry, as well as excellent knowledge of Hong Kong and mainland China markets,” said Victor Mok, senior vice-president, Greater China, DHL Global Forwarding.
“I am confident that under Edward’s leadership, DHL will continue to attain and maintain the number one position in the region.”
Hui joined DHL Global Forwarding in 2004 as head of airfreight operations for Exel, and subsequently led the successful integration of the equally-sized freight operations of heritage Exel and DHL Danzas Air and Ocean.
Hui has a distinguished career in the transportation industry. Prior to joining DHL, he was with Cathay Pacific Airways for over 13 years where he began his career as a management trainee. He held management positions in various departments of the carrier including Corporate Planning and International Affairs in Hong Kong, and overseas stations in Malaysia and Indonesia.
In the latter part of his career with Cathay Pacific, Hui concentrated in leading strategic projects in China, including joint venture and alliance development.
Read MoreWestern Union Money Transfer: Making Customer Service Pay
Western Union Money Transfer: Making Customer Service Pay
Read MoreItella launch 'ParcelXchange' in Estonia
‘Hot on the Heels’ of the recent successful launch of the ParcelXchange in Helsinki, Finland; Itella, the leading Express and Parcels business has installed another modular system, this time in Tallinn, Estonia – developed and supplied by Business Direct’s Global Licensing division. The first of the Estonian network of ‘ParcelXchanges’ is sited in it’s capital Tallinn, in a busy hypermarket called RIMI based in Haabersti.
Typically, an automatic parcel terminal has 50-100 parcel lockers, the size of which can be altered according to demand and traffic profile. The customer receives an SMS on their personal cell/mobile phone” informing them of their parcel delivery, the location of the locker and the code with which the locker in the automated parcel terminal can be opened. The safety and usability of the terminal’s interface corresponds to that of an automatic teller machine and the terminals are usually located along consumers’ daily routes, for example in shopping centres and at traffic junctions.
Customers benefit from delivery security and consumer benefits from collection flexibility with the capability to collect parcels at their convenience, 24/7 if required. Alongside this, the technology provided in the modular format ParcelXchange provides Itella with the capability and flexibility to optimise and upscale the network simply by growing the size of the exchange with more columns, or larger lockers as the increase in demand for the service arises. Additional benefits include, greater consolidation of delivery costs, with of course zero delivery failures as the service is not dependent on a recipient/consumer being available at home to accept the parcel.
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