Royal Mail improves but misses half its service targets
Royal Mail is today expected to publish quarterly figures showing that it is still failing to achieve the minimum performance standard for over half its service targets including first class mail. Although performance for first class mail improved slightly in the first quarter, Postwatch is concerned that having failed 80% of its performance targets last year, Royal Mail is still
falling below the minimum acceptable standard for nine of it’s fifteen services so early in the year. Meanwhile, the regulator Postcomm, which sets the targets, is currently considering what action it will take as a result of last year’s poor performance.
