UK postal service not good enough admit mail chiefs
Royal Mail bosses today said their service was “not good enough” after a watchdog revealed more than a million first-class letters fail to arrive on time every day. New performance figures for the period April 2002 to March 2003 showed Royal Mail had not met 80% of its delivery targets. The group’s chief executive, Adam Crozier, told Channel 4 News: “We are improving and we are getting better. However, it is absolutely not good enough. “We have a number of plans in place to solve this – it’s very important for our business and social customers that we do – and I’m confident that we can and will improve.” Royal Mail missed almost twice as many performance targets as last year, meeting only three of 16 set for the period.
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