UPS accelerates flow of packages around the US
As part of a continuing effort to improve customer service, UPS has completed a major upgrade of its U.S. ground distribution network, reducing the time it takes for hundreds of thousands of packages to arrive at their destination every day.
The changes, implemented over the past four months, amount to the largest time-in-transit improvement effort since 1998 when UPS became the first carrier to offer money-back guarantees on its ground service. Each modification has slashed a full day off the previous guaranteed delivery time without any change in customer rates or pick-up and delivery hours.
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