New rules needed to raise quality of postal services
New rules may need to be drawn up for the postal sector to jolt it into the 21st century. Competition and deregulation has increased considerably in Kenya’s telecoms industry, thanks largely to the innovation brought in by mobile phone service providers. But a trully competitive postal services market remains a mirage, and with the advent of e-mail and the internet, the industry is increasingly looking stone-age. Letter delivery is a lucrative business. The Postal Corporation of Kenya, popularly referred to as Posta, remains the dominant force and monopoly in Kenya’s postal market. However, in courier services and express parcels there is stiff competition with the major local and international players such as FedEx, UPS, DHL and Nation Courier.
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