UK Royal Mail climbdown throws open compensation floodgates
Postwatch chairman Peter Carr is urging business mail users to look again at compensation they received from Royal Mail, after it paid a further GBP200,000 to a UK building society which queried an original settlement. Royal Mail has admitted failing to properly process invoices during 2003-04, resulting in the increased payout. Carr comments: “Royal Mail failed all of its 15 performance targets in 2003-04. Customers were promised compensation. “Postcomm believes that GPB80m was owed, but only around GBP40m has been paid a year later. I advise all business product mailers to find out from Royal Mail how much compensation they should have received, and compare this with how much has been paid.”
Read More
