Year: 2005

Posten 2004 year-end report published

Posten reported net sales grew 2 percent to SEK 25,120, operating earnings increased SEK 1,269m to SEK 991m and after-tax earnings improved by SEK 1,458m to SEK 1,225m. President and CEO Erik Olsson commented: Posten’s 2004 net earnings improved considerably year over year, driven mainly by higher revenues and substantial cost reductions. The bottom line is the proof that our organization was able to demonstrate crucial flexibility during a period marked by far-reaching changes and major cutbacks. Fierce competition and electronic substitution have eroded mail volumes, weighing on Posten’s largest business area, messaging services. Demand for Posten’s logistics and direct mail services continues to rise. In addition to solid financials, Posten is also pleased to report an uptick in customer confidence.

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Understanding the customer

. How have customers needs changed ?
. The importance of understanding customer motivations: what entices customers to change supplier?
. Assessing the effectiveness of posts in implementing and meeting customer service standards
. A simplification of operations: are simpler choices and products the way forward?
. How attractive is the one-stop shop for customers?

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The international mailman: driving growth through global operations

. Responding to changing domestic market conditions
. Capitalising on markets opening up to competition: where do key growth opportunities lie?
. Deciding on the entry strategy: acquisition, joint venture or consumer contract?
. Integrating acquisitions into the business: where can restructuring deliver cost savings?

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Post & Parcel Magazine


Post & Parcel Magazine is our print publication, released 3 times a year. Packed with original content and thought-provoking features, Post & Parcel Magazine is a must-read for those who want the inside track on the industry.

 

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