UK Royal Mail’s autumn first class letter deliveries among the best on record
Royal Mail’s performance during the busy Autumn period was the best in almost ten years, giving the company a solid base to build on for the future. New figures show 91.9% of First Class letters were delivered the working day after posting, a similar performance to that achieved between July and September when volumes are lower and transport less vulnerable to bad weather. Every one of Royal Mail’s fifteen performance measures for letter and parcel services showed significant improvements from last year. On a cumulative basis 12 of the fifteen measures have been maintained or improved. Chief Executive Adam Crozier said, “This is a tremendously encouraging result for everyone in Royal Mail and for our customers, but we know we have more to do. These results clearly buck the usual seasonal trends and show a continuing improvement in underlying performance during the busiest three months of the year.
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