Improving Customer Service
Presentation at The Mail Show 05 by Christine Andrews DQM Group
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Read MoreYear: 2005
Global Innovations
Presentation at the Mail Show 05 by Alec McAndrew PA consulting
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Read MoreNigerian Postal Sector Reforms: Great Expectations
Finally, it seems it has come to the turn of the postal sector to partake in the much-touted Nigerian government reforms programme. In recent newspaper advertisements, the Bureau of Public Enterprises (BPE), the secretariat of the National Council on Privatisation (NCP), is asking qualified firms and organisations to apply for advisory functions.
Specifically, the BPE asked advisers to apply to assist it draft a new national postal sector policy, advise and assist the government in reviewing and developing/designing a new harmonised legal and regulatory framework for the postal sector to allow for private participation and restructuring of NIPOST.
The Bureau is therefore looking for eligible consultants for Expressions of Interests (EOIs) for the purpose of providing advisory services for postal sector reform and restructuring of NIPOST. The advisory services required include, but are not limited to, “formulation of a new postal sector policy/strategy for Nigeria; design and drafting of a new postal sector reform bill; and restructuring of NIPOST.’
Read MoreRegulator tells UK Royal Mail to cut costs
Royal Mail should cut more costs rather than rely on a government bail-out to address its Pounds 4bn pensions deficit, the industry regulator has signalled.
The tough stance adopted by Postcomm, less than a month before finalising crucial four-year price controls, suggests the state-owned postal operator is heading for a showdown with the regulator.
In an interview with the Financial Times, Nigel Stapleton, the chairman of Postcomm, said the sheer scale of Royal Mail’s pensions deficit, which has made the company technically insolvent, presented a “unique problem” for the regulator.
“It’s such a big problem – they have Pounds 21bn of liabilities and Pounds 2.2bn of net tangible assets . . . It’s a pension fund with a mail business attached rather than the other way round,” Mr Stapleton said.
He suggested Royal Mail should agree to greater efficiency savings to help fund the deficit, as a quid pro quo for the regulator’s agreement to modify its initial price control proposals to allow an element of future increases in the size of the deficit to be passed on to customers through higher prices.
Read MorePostal Service Rates to Grow in Latvia Next Year
The Public Utilities Regulatory Commission council on Wednesday approved the plan by the national postal company Latvijas Pasts to raise the charges for mailing letters and other postal services in Latvia as of next year, said the regulator.
According to the new rates, the price for mailing a letter in Latvia will be raised to 22 santims (EUR 0.31) next year from the current price of 15 santims. The rates for letters to be sent abroad as well as banderoles and parcels to addresses both in Latvia and abroad will also increase.
Latvijas Pasts director general Gints Skodovs said that the postal company wanted to raise the rates in view of the continuously increasing prices in Latvia, which pushed up also costs, in particularly the fuel costs.
He said that the current rates for postal services in Latvia had been introduced back in 1999. If Latvijas pasts failed to raise its rates, the company won’t be able to grow and would have to suspend a number of projects which would result in a four million lats loss next year.
Read MoreFrench Chronopost’s restructuring plan delayed
Chronopost, the parcel-service division of the French post office, La Poste, has postponed last Monday’s presentation of its restructuring plan until November 8 in response to pressure from the trade unions.
Read MoreLatvian Regulator approves new postal tariffs
The Public Services Regulatory Commission’s council today approved new postal tariffs for the “Latvijas Pasts” (LP) company, as Inese Krumina, acting head of the company’s public relations department, told LETA. The new tariffs will come into force January 1 next year.
Read MoreLa Poste France launches first ‘new look’ post office
La Poste is launching the first of its revamped post offices today in Trelaze in the Maine-et-Loire. In total, the group plans to modernize 3,500 post offices nationwide by the end of 2008, for an investment of 770m euros. The new post offices are designed to be more attractive, particularly to younger people, and better located. They will be based on automated machines that can provide an estimated 60 per cent of services required.
Read MorePost & Parcel Magazine
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