Year: 2005

Volume of UK mail drops for first time in 25 years

Royal Mail revealed yesterday that the overall volume of mail is declining for the first time in 25 years, and claimed it was evidence of economic downturn in Britain. Chairman Allan Leighton said yesterday that the organisation was “a barometer of the economy”, adding that Royal Mail was “very much dependent on GDP”. Overall mail volumes handled by the provider are down 1pc in the current year, with nearly all the loss in the profitable business mailings sector.
A spokesman said there had been a particularly noticeable downturn in letters inviting people to apply for credit cards. Mr Leighton disclosed that the fall for the first time at a Trade & Industry Select Committee where he also warned that the Royal Mail’s ”one price goes anywhere” service would be under threat unless it was allowed to charge 39p for a first class stamp by 2009-10.

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UK Royal Mail optimistic over shares plan

Royal Mail is “optimistic” it will win government approval for its plan to give a fifth of its shares to staff, while insisting this is not a back-door route to full privatisation. Allan Leighton, chairman of Royal Mail, told MPs yesterday it would be “very straightforward” to set up a share ownership scheme for employees of the state-owned postal services operator. “We think it should start with 20 per cent,” he told the trade and industry select committee. Shares, distributed equally to employees, could be traded via a trust, he said. “It’s very easy to do, not at all complicated (and) our people would understand it.” Speaking after the hearing into Royal Mail’s future, Mr Leighton said the government had discussed but not yet agreed the employee share proposal. The scheme, which would require parliamentary approval, is likely to run into strong opposition from unions and Labour backbenchers.

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Irish An Post left alone by the key players

An Post looks to have got a poor response from Irish financial services’ providers in its quest to set up a new banking joint venture. Market sources believe that AIB and GE Money are the only local groups who actually bid by the closing date of September 19 last. If true, this means that Bank of Ireland and Ulster Bank chose not to bid and submit business and strategic plans. Both are understood to have made it to the shortlist which An Post had drawn up, in conjunction with advisers McKinsey, in advance of the bidding. Irish Life & Permanent had been surprisingly dropped from this list but there is no certainty that the company would, in any event, have entered the bidding. It is not known how many institutions made it on to the shortlist.

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Deutsche Post takes majority stake in Dutch mail service MailMerge

Deutsche Post World Net AG said it has taken a majority stake in Dutch mail service company MailMerge.

No financial details were disclosed.

Deutsche Post said its Dutch operations and MailMerge — which handles about 40 mln letters every year — have been cooperating closely since the end of 2003.

By adding this majority stake, Deutsche Post said it has made its Dutch operations, which include Selekt Mail Nederland, Interlanden, Selektvracht and DHL Global Mail, the Netherlands’ second largest mail service.

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TNT Express launches global email service to confirm customer pick-up requests

TNT Express today announced it has introduced a booking confirmation service that alerts customers, via email, that their collection request has been received. The new service – which eliminates the need for customers to call TNT for confirmation of a collection request – will create peace of mind by simplifying package tracking. To use the system customers require an active account with TNT’s online service ‘myTNT’ and an email address to which TNT can send the confirmation to. The email contains essential details such as booking reference, company name where packages should be collected and the date and time when the pick-up should take place. The service will initially be available this week, in Argentina, Bahrain, Bulgaria, Estonia, Hungary, Israel, Kuwait, Norway, Romania, Singapore, Spain, Slovakia and Vietnam. It will be rolled out – in early 2006 – to countries including China, Japan and Russia.

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DHL Kenya goes the Smartcard way

Slow industrial growth in Kenya and rapid changes in technology has forced DHL to shift its focus from cargo handling to retail operations. The change has come at a price, though, as DHL has had to introduce new technology to survive in this new business while easing service delivery and winning client loyalty. The SmartCard service will be officially unveiled early next month, according to the company’s management. The SmartCard system was installed in all the company’s offices in the country at a cost of more than Sh3.7 million (USD50,000). Kenya is the second country after India to install the technology, which will be rolled out to all DHL branches worldwide. The SmartCard, the size of a bank ATM (automated teller machine) card, stores the user’s data and transaction history, meaning that the moment it is inserted in the system all the information will be displayed on the computer monitor, making it easy and fast for the teller to serve the client.

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Obsolete equipment threat to UK mail competitiveness

The Royal Mail is using obsolete equipment to sort letters and needs to spend GBP2 billion to remain commercially viable when the postal market is opened to competition in the New Year, its chief executive warned today. Adam Crozier told MPs that rival firms, including TNT and German-owned Deutsche Post, had modernised their businesses 15-20 years ago. There had been “chronic” under-investment in Royal Mail’s network, so that it only sorted 50% of its letters mechanically, compared with 90% for competitors, the Trade and Industry Select Committee was told. The Royal Mail said in a report to the MPs: “Much of the network depends on obsolete equipment and the business has significant distance to close to achieve best practices and processes. “Royal Mail requires significant investment and substantial operational change if it is to remain not only competitive but also commercially viable in a fully liberalised marketplace.”

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