DHL Express brings together its global team in new head office (GER)
DHL Express opened a new head office and global Quality Control Center in Bonn, Germany. The move to a new technologically advanced building will create greater synergy across its key business functions. DHL also aims to bring increased collaboration between its express and logistics businesses as a result of the new offices close proximity to Deutsche Post World Net’s headquarters.
The new head office in Bonn is part of a world wide infrastructure enhancement plan that will help DHL Express establish more seamless global operations. The plan also included the creation of the newly-opened state-of-the-art European central hub in Leipzig, Germany, which improves intra-European connectivity and also connects Europe with many intercontinental destinations in the U.S., Asia and the Middle East.
In addition to the well-placed infrastructure, the new head office in Bonn, when fully occupied, will be home to 260 employees and will house DHL’s pioneering Global Quality Control Center. Adapted from the model already in operation in the Asia-Pacific region, the Quality Control Center is a state-of-the-art concept that will drive service quality. It provides real time visibility and pro-active operational crisis management in operations across the world 24 hours a day, seven days a week. The Global Quality Control Center is designed to ensure that the shipment information is visible to the network within 15 minutes of the event capture. This means that every shipment can be processed immediately, and every query answered promptly.
