Tag: Asia

Global courier firm DHL Express (Malaysia) Sdn Bhd said one of its
customers, a multinational information technology (IT) firm, has seen its
freight shipped via express services grow at double-digit rates since
2003.
“This particular client now uses express delivery for 80 per cent of
its total shipments,” it told Business Times.
The firm currently operates a regional hub in Penang, dealing with
spare parts procurement and fulfilment as well as repair and return
services for the Asia-Pacific region.
“Because of the high value and importance of their shipments, their
spare parts and repair and return items are on a tight Service Level
Agreement.
“This means that we and the client have an agreement which guarantees
certain delivery requirements.
Shipments must be delivered within an
agreed time-line, failing which we are responsible for any delay,” DHL
Express said.
The firm’s shipments comprise IT goods, electronics, machines and
parts. Eighty per cent are destined for overseas markets and the
remaining 20 per cent for local delivery.
Like this firm, more and more companies globally are turning to express
services for their delivery needs as express operators are able to
provide guaranteed, fast, reliable, on demand, worldwide, integrated,
door-to-door movement of shipments which are tracked and controlled
throughout the journey.
Express services are the “Business Class” of cargo services, says
Oxford Economic Forecasting in a report released in 2005.
“The express industry is one of the world’s fastest-growing sectors –
since 1998, its growth has been more than twice that of the global
economy as a whole. It is expanding particularly rapidly in the
transition and emerging market economies,” the report said.
The report estimates that the industry globally will grow by an average
of 8 per cent per year in real terms between 2003 and 2013. Direct
employment in the express industry is also expected to increase from 1.25
million now to 2.1 million by 2013, if it is unconstrained.
The industry is expected to support almost 4.5 million jobs by 2013,
said the report.

DHL Express (Malaysia) Sdn Bhd is looking to expand its retail network in Penang, Johor Baharu and Kuala Lumpur this year to meet rising demand.

The company currently has three retail outlets in the Klang Valley, country manager for Malaysia and Brunei, Sam Leong, told reporters after the launch of the new DHL service centre in Glenmarie here today.

The RM21 million centre was officially opened by International Trade and Industry Minister Datuk Seri Rafidah Aziz.”We are looking into the possibility of further expanding our retail network based on market demand,” Leong said.

The company was currently carrying out research to identify the best locations for the new retail outlets based on customers’ requirements, he said.

The new service centre is a 60,000-square foot facility which houses 7,000 square feet of office space and features a fully automated material handling system, ball decks to handle containers, spot cooling in the warehouse, two-tier conveyer with sort systems and capacity for 90 employees to service 40 routes throughout the area.

Leong said the centre would also link directly with DHL’s gateway operations at Subang Airport.

The link would allow DHL to minimise transit times between the gateway and service centre to improve delivery times for its Klang Valley customers by half a day, he said.