The Australian Federal Government is to establish a postal industry ombudsman to handle complaints from people dissatisfied with postal services.
Communications Minister Richard Alston says the ombudsman will be a high-profile office to investigate complaints about Australia Post and others in the industry that join the scheme.
Read MoreMore than 32,000 Australia Post employees have received a $300 bonus for delivering the mail on time.
An audit by accounting firm KPMG found Australia Post set a performance record last financial year with 96.5% of standard mail reaching its destination on time or early.
Read MoreBrambles Industries, the troubled Anglo-Australian support services group, yesterday revealed the cost of losing more than 14 million freight pallets as it reported a 29 per cent slump in full-year profits. Shares in Brambles, which admitted last December that it had mislaid millions of pallets, fell nearly 10 per cent in London as Sir C. K. Chow, the chief executive, said that the problem has so far cost the company about £28 million. He said the company had found about 4.5 million pallets but that it would have to take a one-off charge of £15 million to get them back into the system, and that a further 4 million pallets had been damaged beyond repair, prompting an additional write-off of £13 million.
Read MoreDPGM in Australia
market share figure – 13% of global mail market
Postal services in Japan, the United States, South Korea, China, Hong Kong and Australia have formed an alliance to speed up express parcel delivery as competition sharpens with private-sector couriers. Japan Post, are quoted on saying, the entities reached an agreement at a meeting in June in Washington to expand areas for next-day delivery and for services to set delivery times as well as to reinforce parcel tracking among others. Japan Post offers express courier services under the EMS brand.
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