Tag: Borderlinx

Singapore banks rush to heed e-commerce call

With more Singaporeans shopping on U.S. Web sites, banks are scrambling to partner logistics providers to take care of an existing hole in service-many sites do not ship to Singapore.

These banks are offering a packaged service where shoppers can pay by credit card and have the item processed by the banks’ delivery service provider partners, regardless of whether the sites offer international delivery.

Card merchants are hoping the one-stop service will hit a high note with the current rise in demand in online shopping in the country.

Radha Suvarna, Director of Portfolio Management and Cross Sell, Credit Payment Products at Citibank Singapore, said in an e-mail interview: “Citibank’s service comes at a time when online shopping is a fast-growing trend in Singapore. More secure shopping websites and a favorable U.S. currency conversion have helped boost the popularity of such services.”

Customers are also interested in shopping online for exclusive deals and products that cannot be found in physical shops here, he added.

The bank has a five-year contract with U.K. based e-commerce service provider, Borderlinx, which provides a U.S. mailing address for users to use with U.S. sites that only provide domestic shipping. Borderlinx has its own agreement with third-party logistics giant, DHL, to complete the loop and provide shipping back to Singapore.

Feedback the bank gathered reveal customers were drawn by the convenience of the packaged service as well as the brand name of DHL.

Another bank, OCBC Bank, has also been eyeing the e-shopping market.

Lynn Gaspar, Head of Lifestyle Credit at OCBC said Internet shopping has become “such an integral part of our cardmembers’ lifestyles”, adding that response has been positive to the “lower delivery rates” the bank has offered.

OCBC’s partner, comGateway, provides the logistics backend for the service, providing the U.S. mailing address and shipping for customers.

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Borderlinx announces agreement with Citibank Singapore and DHL Express

eCommerce business Borderlinx has signed an exclusive five year agreement with Citibank Singapore Ltd to enable Citibank customers in Singapore access the U.S. eTail market. In addition, Borderlinx has signed a five year contract with DHL Express.

Citibank and Borderlinx’s agreement gives shoppers in Singapore the opportunity to access the very best range of products from U.S. eTailers, and take advantage of lower prices. This service – ‘GlobeShopper’ – provides Singaporeans the convenience and flexibility to shop on US websites that do not either ship to locations outside of the US, or accept foreign-issued credit cards. GlobeShopper includes a free concierge service and the opportunity to consolidate shipments – giving Citibank customers further cost savings.

Borderlinx has a range of solutions that eTailers can take advantage of. These can either be integrated directly into their transactional platforms, or can operate as a stand alone system used directly by the consumer without impacting the eTailer’s existing systems, processes or manpower. Borderlinx’s service enables an eTailer’s products to be immediately available to the international marketplace. Consumers using the service can order from multiple eTailers, and consolidate and store their purchases at a single point prior to shipping, thereby reducing unit shipping costs.

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DHL and Borderlinx partner to simplify international e-commerce

Delivery and logistics company DHL International GmbH and U.K.-based Borderlinx, a company that helps businesses ship goods from a number of suppliers, have partnered to assist U.S. e-retailers selling internationally. The deal aims to make it easy for U.S. e-retailers to ship abroad, and for foreign consumers to know how much they will pay for shipping.

Under the agreement, U.S. online retailers can integrate directly with Borderlinx to make their products available to the international marketplace. The integration provides web merchants with such services as order fulfillment and warehousing and shipping and delivery services out of DHL’s primary ground hub in Wilmington, OH, to any of the 225 countries and territories to which DHL ships. The hub location allows easy access to international flights, as well as late cut-off times for orders, according to DHL.

The five-year deal is aimed squarely at what Borderlinx founder Neill O’Sullivan says is huge demand among international consumers to shop U.S. e-commerce sites. Only a small percentage of the top 500 U.S. Internet retailers ship internationally, and O’Sullivan says the deal removes two key barriers preventing U.S. e-retailers from doing so—the inability of U.S. online retailers to easily sell and ship to foreign consumers, and the reluctance of an international shopper to complete a purchase without knowing the shipping fee.

When a U.S. merchant ties into the U.S. DHL/Borderlinx platform, consumers from abroad will see an international shipping button during the checkout process. A click of that button passes the transaction to Borderlinx, which calculates the total cost of getting the order from the merchant to the international customer, including the product price, the shipping costs and a Borderlinx service charge of about 10% of the product price.

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DHL signs new agreement with Borderlinx to improve global ecommerce (U.S)

DHL announced a new five-year agreement with Borderlinx, a U.K.-based provider of cross-border e-commerce solutions. The new agreement between DHL and Borderlinx gives shoppers outside the U.S. the ability to order products from any U.S. Internet retailer. The Borderlinx solution also provides simple access to a global marketplace for US internet retailers who have previously only offered delivery within the U.S. marketplace.

U.S. Internet retailers can integrate directly with Borderlinx to make their products immediately available to the international marketplace. Borderlinx provides internet merchants with payment solutions, order fulfillment and DHL delivery services for product delivery to any of the 225 countries and territories served by DHL.

All purchases are sent to and stored at DHL’s primary air and ground hub in Ohio until the customer requests delivery. One consolidated delivery of purchases saves consumers significantly on import fees, duties and transportation charges.

DHL Solutions will provide full-service warehousing and fulfillment services including product storage, picking, packaging and consolidation of customer products for Borderlinx at the DHL hub in Wilmington, Ohio. Hosting operations on-site at the DHL hub in Wilmington, Ohio allows for direct access to international flights and late cutoff times. DHL’s logistics solutions will scale to adjust to retail cycles throughout the year.

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