Tag: Canada

Canada Post unveils its first Braille stamp

Posted by | Apr 28, 2008 | |

Canada Post is issuing its first ever Braille stamp featuring guide dogs to celebrate the 100th anniversary of the founding of Canada’s oldest association for the blind, it said Wednesday.
Some 3.5 million copies of the domestic 52-cent stamp have been printed with Braille embossing and larger-than-usual typeface for the vision-impaired, and featuring a yellow Labrador retriever, to coincide with the 100th anniversary of the Montreal Association for the Blind.
“We provide vital communication links to all Canadian households and to offer a Braille stamp reinforces our commitment to meet the needs of all Canadians,” said Bob Waite, a Canada Post senior vice-president.
The first Braille embossed stamp in the world was produced by Brazil in 1974 to commemorate the Fifth World Council for the Welfare for the Blind in Sao Paulo.
Almost a dozen countries have also since printed Braille stamps, however most were said to be symbolic because the light paper used to make the stamps did not typically hold the raised Braille for very long before being flattened.

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Canada Post Manages Thirteenth Consecutive Year of Profitability

Posted by | Apr 28, 2008 | |

In its 2007 Annual Report, Canada Post Corporation reported its thirteenth consecutive year of profit for its Group of Companies. The Corporation recorded a consolidated net income of CAD54 million for the fiscal period ended December 31, 2007.

The return on equity for 2007 was 3.8 per cent. The corporation will make an annual dividend payment at the rate of 40 per cent of net income to its shareholder and is expecting to pay a dividend of approximately CAD22 million to the Government of Canada in 2008. The total dividends paid over the last five fiscal periods amount to CAD267 million.

Canada Post Corporation’s consolidated net income of CAD54 million was down 54.3 per cent from CAD119 million in 2006. Consolidated revenues reached CAD7.5 billion, an increase of 2.5 per cent trading day adjusted or CAD210 million over the comparative period a year ago, while the cost of operations increased by 3.2 per cent to CAD7,346 million. Canada’s population growth added some 200,000 new points of delivery during the year.

On a consolidated basis, Canada Post Corporation processed 11.8 billion pieces during the 12-month period, even as Transaction Mail volumes decreased by 1.6 pct year over year adjusted for trading days. In 2007, Canada Post met the corporate on-time service performance target of 96 per cent for the delivery of Lettermail. 1.00 USD = 1.00892 CAD

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Canada Post and FedEx Express Canada set to launch new International Express Service

Posted by | Apr 23, 2008 | |

Canada Post Corporation and FedEx Express Canada have combined forces in the development of Priority Worldwide, a new international express service that will be sold in Canada through Canada Post’s retail and commercial networks and delivered worldwide through the extensive FedEx international delivery network. Priority Worldwide will be available to customers in the fall of 2008.

Priority Worldwide will offer an on-time, money-back guarantee and delivery standards of next business day by noon to most USA destinations and 2-3 business days to most of the remaining industrialized world. Other key features of Priority Worldwide include tracking, delivery confirmation and signature upon delivery.

Moya Greene, President and CEO of Canada Post said, “Globally, postal administrations and express companies are working together to improve service to their customers. This relationship with FedEx, a world class company, is not only consistent with that trend, it improves our offering to customers, strengthens our business and enhances our brand.”

“FedEx is making it easier for Canada Post’s customers to grow their businesses in a global marketplace,” said David Binks, President of FedEx Express Canada. “FedEx is pleased to be working with Canada Post and the collaboration allows postal users the opportunity and the ability to expand in the more than 220 countries and territories that our network supports.”

Canadian shippers will be able to use Priority Worldwide to send envelopes up to 500 grams, paks up to 1.5 kg and parcels up to 30 kg around the world with the full confidence that Canada Post, Canada’s most trusted federal institution, and FedEx, a trusted international express transportation company, are behind it.

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Strategic Review of Canada Post Announced

Posted by | Apr 22, 2008 | |

Lawrence Cannon, Minister of Transport, Infrastructure and Communities, and Minister responsible for Canada Post, today announced that the Government of Canada will conduct a strategic review of the Canada Post Corporation that will be guided by established terms of reference. “We are conducting a strategic review of Canada Post to make sure this public institution has the right tools and means to fulfil its mandate in the future,” said Minister Cannon. “This review is being conducted with the full understanding that Canada Post will remain a Crown corporation. In the changing business context and with new challenges ahead, we want to act now to make sure it continues to fulfil its mandate: delivering essential, universal services every day to Canadians, while remaining financially self-sustaining.” The review will focus on four major areas: market and competition; public policy objectives and responsibilities; commercial activities; and financial and performance targets. A review of Canada Post has not been conducted since 1995. The review will be led by an external, independent advisory panel composed of three members. “I am very pleased that Dr. Robert Campbell has agreed to chair the panel and that Mrs. Nicole Beaudoin and Mr. Daniel H. Bader will support him as panel members on this important review,” said Minister Cannon. “I look forward to their report and recommendations, which are due to me in December 2008.”

The panel will be guided by the following four principles:
– Canada Post will not be privatized and will remain a Crown corporation;
– Canada Post must maintain a universal, effective and economically viable postal service;
– Canada Post will continue to act as an instrument of public policy through the provision of postal services to Canadians; and
– Canada Post will continue to operate in a commercial environment and is expected to attain a realistic rate of return on equity.

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Adding self service to your channels makes customers more likely to buy

Posted by | Apr 8, 2008 | |

The third annual NCR Self-Service Consumer survey reveals that 86 percent of US and Canadian consumers say they are more likely to do business with a company that offers the flexibility to interact using self-service – whether via the Internet, on a mobile device or at a kiosk or ATM. That’s an increase of 11 percent over those who gave the same response in last year’s study. Moreover, 56 percent say their likelihood to use self-service has increased over the past year.

In addition to being more likely to do business with enterprises offering self-service, 66 percent of the survey respondents say the availability of self-service technologies creates a more positive perception of the deployer’s brand.

“These factors – ‘likelihood to do business’ and ‘brand perception’ – together have important implications for customer loyalty, which certainly deserves to be a key criteria for any organization’s self-service strategy,” Nuti added.

The survey also shows that consumers clearly value the ability to use a combination of self-service channels – their PDA or mobile phone, the Internet and touch points such as ATMs or kiosks – to improve their overall experience. For retail transactions, 97 percent surveyed would use a combination of such self-service channels to handle a transaction or service. The findings are similar for the travel and hotel sector (94 percent).

Speed, convenience and ease of use are identified most frequently by respondents when asked why they would choose self-service over personal assistance in each of four industry sectors:
— retail (faster-68 percent, more convenient-64 percent, easier-52 percent);
— travel (faster-63 percent, more convenient-61 percent, easier-60 percent);

Among other factors consumers cite as reasons for choosing self-service are heightened privacy and greater control.

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