Tag: Canada

Canada Post defeats NAFTA unfair competition challenge from UPS

Canada Post has defeated a NAFTA challenge from United Parcel Service of America Inc., that alleged the Crown corporation engaged in unfair competition, bringing an end to a seven year-old dispute between the two delivery companies.

UPS, the world’s largest package delivery firm, launched a claim for US$160 million against the Canadian government in April 2000 under the North American Free Trade Agreement.

UPS contended Canada Post has an unfair advantage because its services such as Express Post and Priority Courier draw on an infrastructure of sorting facilities, mailboxes and post offices that private companies must provide for themselves.

But Canada Post CEO Moya Greene told the company’s annual meeting Tuesday that the NAFTA tribunal hearing the challenge had dismissed it.

The company, which has been operating in Canada for more than 30 years, is still reviewing the decision, Kane said.

Officials with NAFTA, the International Trade Department and the two companies said copies of the decision weren’t yet publicly available.

Union officials representing Canada Post workers said the case represented the first time Ottawa was being pressured to withdraw from an established government program or service, and if it had succeeded, may have forced the company to get out of the courier business altogether.

Earlier at the Canada Post meeting, Greene said the company will likely raise postage rates for certain categories of mail such as parcel delivery.

A decision whether stamp rates will change for letter mail is expected by the end of the month.

The Crown corporation generated $7.3 billion in operating revenue last year, up 4.6 per cent from the previous year, and earned $119 million in net income, down 40 per cent from 2005.

With 72,000 staff, Canada Post is the country’s sixth largest employer. It delivers 40 million pieces of mail daily.

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U.S., Latin America at key juncture for Free Trade

The United States, Canada and Latin America can form the world’s next great trading bloc, but only if the various nations move quickly to improve their transportation infrastructures and simplify customs requirements, the chief executive of UPS said today.

“But it is clear the Americas are at a crossroads,” Eskew continued. “Although we’re neighbors, our border and customs policies make it sometimes seem like we’re enemies. We have so many complicated customs and security requirements in place that it’s often easier to import goods from Europe or Asia … The choices are to adapt, or become irrelevant.”

The trade issues facing the region are particularly nettlesome, the CEO added, because they are impeding what should be clear “built-in advantages.”

The chief executive noted the North American Free Trade Agreement (NAFTA) between the U.S., Canada and Mexico already has created the second-biggest trading bloc in the world behind the European Union “and accounts for far more trade than the U.S. conducts with China.”

“And between 1997 and 2020, Latin America’s real Gross Domestic Product is expected to grow 4.4 percent annually. That’s faster economic growth than Asia at 3.6 percent and much faster than the 2.8 percent global average.”

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Amazon.ca Teams with Canada Post to Deliver the Final Harry Potter Book to Customers' Doorsteps on July 21 for the Same Price as Express Shipping

Just as it has done for previous Harry Potter books, Amazon.ca today confirmed that it has teamed with Canada Post to deliver “Harry Potter and the Deathly Hallows” to the doorsteps of excited fans across Canada on Saturday, July 21, the same day the book goes on sale to the public. Release-date delivery, which is the same price as Amazon.ca’s express shipping, is guaranteed to qualified addresses in Canada or the cost of the book will be refunded.

Offered at $22.50, a 50 percent discount, “Harry Potter and the Deathly Hallows” became Amazon.ca’s current No. 1 bestselling book the same day it became available for pre-order on February 1, 2007. Amazon.ca saw an 825 percent increase in first-day pre-orders of “Harry Potter and the Deathly Hallows” compared to the sixth book. The seventh and final book has been so popular with Amazon.ca customers that the online retailer sold more copies of it in the first 30 hours than the company did of the sixth book in the first 30 days of its pre-order period.

To place an order for “Harry Potter and the Deathly Hallows” and to explore Amazon.ca’s entire selection of Harry Potter products – including books, DVDs, computer and video games, journals and stationery, and more – visit www.amazon.ca/harrypotter.

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Fedex Express Canada rewarded for Customer Service Centres

CCEOC Inc. announced that all three Federal Express Canada Ltd. customer service centres have achieved the prestigious Contact Center Employer of Choice designation for 2007. This is the fourth year in a row that FedEx Express Canada, a unit of FedEx Corp., has participated in the program and achieved certification.

The Mississauga and Montreal customer service centres achieved the Gold level designation, while the Vancouver customer service centre achieved the Platinum level designation.

The Contact Center Employer of Choice (“CCEOC”) program helped identify areas of improvement for FedEx Express Canada. The company responded by building exceptional work environments that attracted and retained high-performing employees. By targeting the key recommendations outlined in the CCEOC Summary Reporting, the FedEx Express Canada customer service centres have experienced increased employee satisfaction, increased customer satisfaction and reduced turnover.

The Contact Center Employer of Choice award is the industry standard for recognizing and branding people-centric contact centers. Through a proprietary assessment, a contact center can quickly determine if they meet the qualification standards. Once the designation is achieved, the contact center is profiled on the official CCEOC corporate web-site www.ccemployerofchoice.com, receives a prestigious framed certificate, and is promoted through various print and electronic news channels. To maintain their CCEOC standing, certified contact centres are reassessed every 12 months.

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