Tag: Communication

Revamped Asia-Pacific web site makes shipping even easier

Posted by | Aug 18, 2008 | |

FedEx Express has enhanced its Web-based shipping tool, FedEx Ship Manager at fedex.com, and its online service portal, fedex.com, creating a more simplified user-interface to make shipping faster and even more convenient for FedEx customers across the Asia-Pacific region.
The redesigned FedEx Ship Manager at fedex.com streamlines all required shipping information input into a single shipment process form, and includes a direct access to Microsoft Outlook address book and predictive typing feature. In addition, it supports FedEx International Economy (IE) service. Hence IE customers can enjoy the convenience of tracking the status of their shipment online. The customer experience is further enhanced with the introduction of a new “Pending Shipment” function, which allows customers to save their yet–to-be-completed shipment information for use at a later time.
The new FedEx Ship Manager is available in Cambodia, Laos, Brunei, Guam, Macau, Vietnam, Singapore, Taiwan, Australia, New Zealand, South Korea, Malaysia, Japan, Indonesia, Philippines, Thailand, mainland China and Hong Kong.

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TNT Post receive the ZOOMtxt Power User Award 2008

Posted by | Aug 4, 2008 | |

Kodime announced that the marketing department at TNT Post is receiving the Power User Award 2008 for their advanced ongoing use of its ZOOMtxt mobile marketing software solution.

Simon Dolph, Head of Marketing TNT Post, remarked: “Over the past year we have begun to actively use Mobile marketing in a variety of scenarios, from recruitment via B2B information services to supporting our efforts to lower the carbon emissions of our entire supply chain. In all cases, ZOOMtxt has proven itself to be a very flexible and reliable solution, and has allowed us to easily explore and learn what works best for TNT Post in mobile communications.”

ZOOMtxt is Kodime’s complete software solution for mobile marketing. Enabling a complete set of mobile marketing and messaging scenarios, ZOOMtxt is 100 pct software as a service (hosted solution), connects to all UK mobile operators, is easy to use and backed by an experienced support team. From two-way SMS communication to shortcode numbers, mobile internet sites, instant response and outbound push campaigns, interactivity such as SMS to win, SMS to vote, mobile content distribution and more, ZOOMtxt enables organisations to easily operate a range of mobile marketing activities without occurring overheads.

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Royal Mail delivers new service ‘Ask Sarah’ (UK)

Posted by | Aug 1, 2008 | |

The Royal Mail is delivering enhanced online customer service through ‘Ask Sarah’, a new intelligent web self-service system.

Powered by Transversal, Ask Sarah enables the Royal Mail’s 4.5 million monthly web visitors to receive immediate answers to their questions online, reducing the need to email or call Royal Mail.

Fully launched at the beginning of June 2008, Ask Sarah has already reduced overall email queries by 50 per cent and by 96 per cent in some areas, improving service to customers.

The number of routine calls to the contact centre have also been significantly reduced, freeing up staff to spend time answering more complex queries and increasing job satisfaction.

The Royal Mail has seen a dramatic increase in usage on its web site – rising from 3.5 million to 4.5 million monthly visitors between 2007 and 2008.

This has been driven by the increasing number of services, such as online postage, parcel tracking, redirections and redelivery now available via the site, as part of the organisation’s drive to enhance the services it provides.

With such a broad range of customers, spanning the whole population, Royal Mail needed a system that was easy to use, regardless of the visitor’s technical ability. Following extensive research, Royal Mail chose Transversal to help deliver self-service through the approachable and engaging image of ‘Sarah’, providing an immediately recognisable and reassuring figure for customers on both the business and consumer parts of the site.

Ask Sarah is integrated closely with Royal Mail’s services available via its web site. For example, daily analysis found that customers were asking Sarah questions about the delivery status of parcels.

Ask Sarah now recognises parcel tracking reference numbers and links automatically to Royal Mail’s parcel tracking system, showing customers current delivery status.

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Deutsche Post cancels HP outsourcing deal

Posted by | Aug 1, 2008 | |

Deutsche Post World Net has backed out of a planned IT outsourcing megadeal with Hewlett-Packard worth billions of dollars, InformationWeek has learned.

Deutsche Post, the German logistics company and parent to DHL, chose not to finalize the contract after a six-month review found the “benefits, particularly in the early years, do not outweigh the risks,” according to an internal memo.

The dropped outsourcing deal called for HP to hire 2,500 Deutsche Post employees, including those working for DHL. It included taking over the operations and management of data, infrastructure, networks, and software running in data centers in Scottsdale, Ariz.; Prague, the Czech Republic; Malaysia; and other regions.

Although the companies didn’t make the contract size public in January, when they announced the signing of a letter of intent, they said Deutsche Post would save at least 1 billion euros over seven years by outsourcing IT and expected to reach a “definitive agreement” with HP by the middle of 2008.

In a July 21 e-mail to employees, Stephen McGuckin, IT Services Managing Director at Deutsche Post, wrote that the deal had fallen through partly because it wasn’t going to bring Deutsche Post the expected savings.

During the past six months, “both companies have learnt much about the challenges, risks and benefits of the proposed outsourcing. More significantly [Deutsche Post] IT Services continued to improve its cost position, increased the number of services delivered while also maintaining service levels. Simply put, during the six months of the evaluation, our improving cost position made HP’s job that much harder and their cost reduction target that much more difficult to achieve.”

McGuckin added that the decision is “not a reflection of HP’s merits as a service provider; it is a vote of confidence in [Deutsche Post] IT Services and our track record of service delivery.”

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NZ Post Joins the iPhone Revolution

Posted by | Jul 11, 2008 | |

New Zealand Post and Kiwibank are set to join the international info tech revolution associated with the launch of the iPhone. The next generation 3G iPhone is a combination of mobile phone, iPod for music and video, and pocket-sized access to the internet.

The technology provides opportunities to more effectively deliver information and services to customers.

Kiwibank has designed a version of its internet banking to “fit” the iPhone perfectly. Conventional websites can be challenging to operate on the small iPhone, but Kiwibank’s site has been reconfigured for simple viewing and rapid access to account information.

Customers will be able to view account balances and transaction histories and be able to make transfers between accounts and credit cards. This service is immediately available to Kiwibank internet banking customers.

New Zealand Post is working with Kiwibank on mapping technology using the iPhone Assisted Global Positioning System (A-GPS) functionality to determine location, via GPS or by triangulating a position using Wi-Fi and cellular towers, to provide information on postal and related services.

This will enable customers to use the phone to locate the nearest PostShop for postal and banking requirements, and will complement the development of improved technology for accessing popular online tools, including those for looking up addresses and retail services.

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