The personal Touch
Nightfreight has introduced a depot-based customer care programme to encourage staff to build relationships with customers at local level rather than as mere operatives in a call centre.
Read MoreTag: Courier/Express/Parcels
Troubled TAT looks to cut jobs.
The French Post office’s B2B express is to streamline more sharply than it had initially planned.
Read MoreTroubled TAT Express France looks to cut jobs
The French post office’s B2B express parcels unit, TAT Express, is to streamline more sharply than it had initially planned.
Last autumn the company presented a programme of 479 job cuts, only to see it annulled by a commercial tribunal.
Amid a worsening economic climate, mounting losses and delays in introducing restructuring measures, the company says it is now necessary to axe 539 jobs out of a total workforce of 1,800 and close 14 depots.
Read MoreFedEx sets up 2nd express services base in Beijing
FedEx has set up a second express services facility in Beijing with its long-term China partner DTW Co Ltd.
The new 1,500 sq m facility is located in the Beijing Economic and Technological Development Area, FedEx said in a statement.
‘FedEx-DTW will further contribute to the economic development of Beijing through the new express station,’ Eddy Chan, vice-president of FedEx’s China Division, said.
Read MoreFlick to Replace Retiring Warrick as President of UPS Europe
Wolfgang Flick, a veteran UPS manager who began his career by helping establish the company’s first international operation outside North America in Germany, was named to replace the retiring John Warrick as president of UPS Europe.
Warrick, a 34-year veteran of the company, had directed the operation of UPS’s largest international region since 2000. Through Warrick’s tenure in Europe, UPS enjoyed continuous volume growth and record-breaking revenue.
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