Tag: Courier/Express/Parcels

DHL expands French express network with new centres and flights

Posted by | Jul 3, 2008 | |

DHL Express has extended its network in France with investment of EUR 15 million this year in new sorting centres in Paris and two branches in northern and eastern France. It has also launched flights between Paris and the new European air hub in Leipzig.
More than EUR 5 million was invested into the new sorting centre at Villeneuve-la-Garenne on the northern outskirts of Paris. DHL also inaugurated a new sorting centre at Vitry, south of Paris, new branches in Lille and Metz, northern France, and two new air routes linking Roissy and Vatry with Leipzig.
The 5900 sqm facility at Villeneuve, completed in March this year, consists of a 5000 sqm warehouse divided into two parts and 900 sqm of office space. Two thirds of the warehouse area is destined for sorting activity and the other third is used for distribution. The sorting system has capacity for up to 5,000 parcels an hour. Some 165 employees work at the site.
In total, there are about 4,200 inbound and 4,200 outbound shipments handled daily at Villeneuve, amounting to 85 daily truck journeys and 30 air containers. The centre, open 24/7, handles a daily average of 40 tonnes of imports and 55 tonnes of exports.
Security is ensured by X-ray tunnels which scan all departing shipments in line with the air cargo security regulations of the French civil aviation authority DGAC. To improve handling, the conveyor belts are equipped with high-tech scanning technology which enables regular transfer every 10 minutes of shipment information for tracking, delivery and pick-up purposes. Solar panels generate warm water and other environmental measures such as selective sorting and training for eco-driving will be implemented by the end of this year.

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FedEx ranked highest in Customer Service

Posted by | Jul 3, 2008 | |

FedEx Corp. is ranked No 1 in the category of customer service in the esteemed Harris Interactive Reputation QuotientTM (RQ) survey.

The Harris Interactive study confirms that if you work to make every customer experience outstanding, at every point of interaction with your company, your customers will reward you with their trust,” said T. Michael Glenn, FedEx Executive Vice President, Market Development and Corporate Communications. “Reputation is the most precious asset a company has and the 290,000 FedEx team members worldwide strive to build on our strong reputation through each and every customer interaction.

Overall, FedEx ranked No 12 with an RQ score of 78.04. A score of 75 – 79.9 symbolizes a “good-excellent” reputation. This is the ninth consecutive year that FedEx has achieved this rating.

Out of the 60 companies ranked in the survey, FedEx also placed #4 in the category of “practices highest ethical standards.” In the “highest trust” category, or of those saying they would definitely trust the company in the event of a problem, FedEx ranked seventh. FedEx ranked #12 as both a good company to work for and company with good employees.

Not surprisingly, the RQ found that a strong statistical correlation exists between a company’s overall reputation and the likelihood that consumers will purchase, recommend or invest in a company or its products and services.

The RQ surveys more than 20,000 American consumers in a two-step process, through online and telephone interviews, to first identify the 60 most visible companies and then to rank these companies based on their reputation in six different categories: Emotional Appeal, Products & Services, Social Responsibility, Vision & Leadership, Workplace Environment and Financial Performance.

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DHL expands product portfolio in Latin America

Posted by | Jul 3, 2008 | |

DHL introduced the largest two new time-definite express products in 12 countries across Latin America: DHL Express 10:30 a.m. for deliveries to the United States and DHL Express 12:00 p.m. for delivery services within Latin America.

The new morning express delivery services respond to customers’ time-sensitive needs, empowering them with the choice as to when and at what time they want their urgent materials delivered.

These new offerings are now available for customers and businesses sending shipments to major business centers within Latin America and to the U.S. from Argentina, Brazil, Chile, Colombia, Ecuador, Guatemala, Mexico, Panama, Paraguay, Peru, Uruguay and Venezuela.

Both products will serve the steady growth of exports from South and Central America which increased by 5 percent in 2007 while the region’s real merchandise imports increased by 20 pct, more than three times the global average in 2007, according to data from the World Trade Organization.

The service guarantees door-to-door, next day or second day delivery of documents and parcels. Additional service features for these services include the latest possible collection times-a clear competitive differentiator-proactive delivery notification by email, delivery guarantee, dedicated operations procedures for priority handling.

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DHL eyes logistics business in SAARC region

Posted by | Jul 2, 2008 | |

The company now plans to introduce intra-SAARC logistics products along with its domestic partner Blue Dart Express in a bid to tap the nearly Rs 190-crore (about euro 28 million) express logistics market in the SAARC countries.

DHL will offer services like worldwide document express, worldwide parcel express, import express, economy select and road express. The company is in the process of designing these multi-model products for use on both air and surface networks. Currently, DHL offers road express services between India and Bangladesh trade lanes.

It has also firmed up plans to introduce the above products in Pakistan, Sri Lanka, Nepal and Bhutan. DHL also plans to capture a major share of the euro 5-billion unorganised trade market in the Saarc region by being the first organised player to tap this segment.

As a trade facilitator, DHL believes in developing the SAARC trade lane and has rolled out the SAARC products to help create a backbone for transportation and trade within SAARC countries, he said.

Industry studies also suggest that the intra-SAARC trade can increase by up to 11 times once trade barriers are lifted. Analysts suggest that the South Asian Free Trade Agreement (SAFTA), likely to be implemented by the middle of 2008, can lead to a manifold expansion of trade and investment in the region.

The experience of three major trade blocks (Nafta, ASEAN and EU) also bears out the fact that removal of barriers can significantly boost trade.

According to an industry analyst, India remains the hub of trade in the SAARC region with a share of over 90 pct. Growth in trade has driven by the India-Sri Lanka, India-Pakistan and India-Bangladesh trade lanes.
1 INR = 0.0231269 USD

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GLS Germany uses parcel shops as alternative delivery points

Posted by | Jul 2, 2008 | |

GLS has started to use its network of 5,000 parcel shops in Germany as alternative delivery points when private customers are not at home to receive their shipments. The new service responds to the boom in online orders from e-commerce.

In case there are no neighbors available to receive a parcel during the absence of the recipient, the GLS driver leaves a delivery note at the recipient’s home, takes the parcel to the nearest GLS parcel shop, and transfers the delivery information into the GLS IT system immediately after dropping off the parcel.

The customer can check that the parcel has arrived in the shop by using the Track-ID to make an online query on the GLS website, or via SMS or phone. He or she can then pick up the shipment in the GLS parcel shop by showing the delivery note and an ID card. The shipment can be picked up from the parcel shop within nine days of its delivery there.

If none of the 5,000 parcel shops in Germany is located close to the recipient’s address, GLS makes a second delivery attempt to the home address.

GLS said the alternative delivery to parcel shops was tested in a regional pilot scheme and was widely accepted by customers. The first experiences in nationwide operations from April onwards were also positive. Hardly any parcel stays longer than two days in the parcel shop before being collected, according to GLS.

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