Tag: Courier/Express/Parcels

FedEx optimises call centre in Brazil

Posted by | Apr 17, 2008 | |

FedEx Express announces the successful outcome of the implementation of a new system in its call centre in Brazil. The Interactive Voice Response (IVR) was implemented in September of last year, with the objective of proving to customers 24/7 customer service of pick-up scheduling, tracking and packaging request. The initial goal was to support 15 pct of the customer calls, but since its implementation, the response has been over 20 pct.
FedEx Express Latin America and Caribbean services more than 50 countries and territories and employs more than 3,400 people committed to total customer satisfaction. FedEx Express LAC has acted as a pillar of growth for the region and continues its commitment through the FedEx PyMEx Membership program, the first initiative to partner with small and medium exporters by offering innovative ways to access the global marketplace.

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FedEx US opens new cargo center at Tallahassee Regional Airport

Posted by | Apr 17, 2008 | |

Federal Express is operating from its new cargo facility at Tallahassee Regional Airport, the city of Tallahassee announced Wednesday. The expanded facility is on the eastern side of the airport complex, making it more convenient to the airport’s other cargo operations.
The construction project is part of the airport’s expanded USD 12 million cargo complex. TAC Tallahassee, a division of Titan Development Corp. of Rochester, Minn., built the 22,000-square-foot facility for FedEx for about USD 3 million, according to the city.
FedEx has been an airport tenant for more than 25 years and has a staff of more than 50 employees. The new FedEx building has an expanded package sorting area, new spaces for flight crews and ground employees, a vehicle and equipment maintenance area and customer service counter. In addition to the FedEx facility, the air cargo complex has a new aircraft-parking apron east of the Ivan Munroe Terminal, new cargo road with enhancements to Capital Circle Southwest and incorporates the existing Airline Cargo Building.

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FedEx Express UK celebrates 35 years of service

Posted by | Apr 17, 2008 | |

FedEx Express is celebrating 35 years of service in the air cargo industry on 17 April 2008. In 1973, founder Fred Smith launched FedEx from an abandoned military hangar at Memphis International Airport. Since then, FedEx has risen to become a global company facilitating trade across nations and continents. FedEx has experienced many milestones along the way, including being the first express delivery company to introduce overnight shipments and to have its own fleet of aircraft.

On 17 April 1973, 14 FedEx Falcon airplanes took off carrying just 186 packages. Today FedEx Express employs approximately 141,000 employees and handles an average daily volume of more than 7.5 million shipments, with 671 aircraft and more than 44,500 vehicles servicing 220 countries in its integrated global network.

Operating in 123 countries and territories in Europe, the Middle East, the Indian Sub-Continent and Africa, FedEx has consistently been recognised by Fortune as one of the World’s Most Admired Companies, ranking sixth in 2008. The company has also been repeatedly named as a Great Place to Work and trusted employer throughout Europe and ranked in the top 50 companies in the UK.

In 2007 FedEx Express in the UK announced the launch of an express freighter flight directly linking Manchester to Memphis in the U.S. The service increased daily capacity from the UK to the US by 50 per cent and added up to 20 per cent daily capacity from Europe to the US. This flexibility to adapt to new circumstances that comes with each new challenge is possible thanks to the wide variety of services offered by FedEx worldwide.

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Wal-Mart eyes e-commerce in fast-growing Brazil

Posted by | Apr 17, 2008 | |

Wal-Mart Stores Inc said on Thursday it will branch out into electronic commerce this year in Brazil, where it plans to invest 1.2 billion reais (USD 722.8 million) to keep up with fast-growing consumer demand.

Hector Nunez, chief executive of Wal-Mart Brazil, said the plunge into e-commerce will be a crucial part of the U.S. retailer’s growth strategy in Latin America’s largest country, where an economic boom is lifting millions out of poverty.

“We’re … entering into new channels, the most important being e-commerce that we will launch in the second half of this year,” he said at the company’s international analyst field trip in Salvador, in northeastern Brazil.

Nunez, who declined to provide further details on the e-commerce project, also reiterated Wal-Mart’s investment plans to open 36 new outlets this year in Brazil, almost twice as many as in 2007.

“We will continue aggressively expanding all of our formats,” he said in a speech broadcast over the Internet.

The discount behemoth has been focusing on expanding its international operations to supplement its U.S. business, where growth is slowing as it saturates many markets and now operates more than 4,100 stores.

The Wal-Mart Stores segment had net sales of USD 239.5 billion in its latest fiscal year ended January 31, up 6 percent from USD 226.3 billion a year earlier, while its Sam’s Club warehouse store division had sales of USD 44.36 billion, up almost 7 percent from USD 41.58 billion a year earlier.

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Deutsche Post's DHL to shut Bochum site after Nokia plant closure

Posted by | Apr 16, 2008 | |

Deutsche Post World Net AG.’s DHL unit will shut down its site in Bochum, eliminating 230 jobs, after major client Nokia Oyj decided to close its factory in the western German city, a spokesman for DHL said, partially confirming a report in Westdeutsche Allgemeine Zeitung.

Nokia in January said it will close its Bochum plant this summer because it is too expensive to operate there. The bulk of production will be transferred to a lower-cost Romanian factory, which started up in the first quarter.

The spokesman declined to confirm that the DHL site’s 230 workers will receive their notice within the coming two weeks.

The newspaper also reported that the site will be shut down on June 30, and that the company plans to pay workers half a month’s pay as severance.

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